Enabled the board of directors to gain a deeper understanding of market dynamics, facilitating the development of impactful business plans aimed at enhancing profitability and driving company growth. Created comprehensive market reports and presentations that analyzed regional and product-level performance, leveraging third-party data sources (IDC, NPD, GfK) to equip stakeholders with valuable insights. Conduct market trend analysis to address business challenges and predict future movements, supporting data-driven strategic decisions. Produce competitor analysis reports that help stakeholders adapt strategies and improve company growth. Develop communication materials expressing market perspectives for internal and external use. Worked as a Contractor hired from Swicon IT Services, on a fixed term contract without renewal based on lack of budget allocation

- Building business cases and performing margin validation exercises for new deals with credible, value-based calculations, generating profitability rates over 30% for multi-year contracts ranging from 5 million to 15 million €- Interrogating contract P&L's to ensure accuracy in revenue and costs.- Supporting one-off projects to improve processes and business performance in the form of commercial reviews.- Investigating and resolving discrepancies in data from source to end result.

-Monitor security events from the various SOC entry channels (Qradar, ServiceNow Tickets, Email), based on the security event severity;-Participate in security incident management and vulnerability management processes;-Participate in evaluating, recommending, implementing, and troubleshooting security solutions and evaluating IT security of the new and existing IT Infrastructure systems;-Work as part of the team to ensure that corporate data and technology platform components are safeguarded from known threats;-Provide input on tuning and optimization of security systems and Qradar platform;-Follow ITIL practices regarding Incident, Problem and Change Management;-Document and maintain customer build documents, security procedures and processes, work instructions;-Staying up-to-date with emerging security threats including applicable regulatory security requirements.

-Acting as a single point of contact for phone calls and emails from customer regarding IT issues and queries.-Logging incidents or service requests using the Service-Now ITSM Tool.-Identify and manage high priority incidents.-Prioritize and manage the given workload in an organized fashion in order to ensure resolution within the predefined Service Level Agreements.-Taking ownership of user Incident/Changes/Requests, assign them to the appropriate resolver group.-Offering technical support to a non-technical audience by telephone, e-mail and using remote control software in adherence with the in-place IT Security Policy.-Troubleshooting of IT related problems from in-house software to hardware.-Active Directory object management: create/move/modify user accounts, reset passwords, create groups, create and manage OU’s, etc.

-Serving as a single point of contact for client IT issues and questions via phone andemail.- Using the Service-Now ITSM Tool to log incidents or service requests.- Create a list of high-priority incidents and manage them.- Providing non-technical audiences with technical support by phone, e-mail, andremote control software in accordance with the IT Security Policy in place.- IT troubleshooting, ranging from in-house software to hardware.

-Acting as a single point of contact for phone calls and emails from customer regarding IT issues and queries.-Logging incidents or service requests using the Service-Now ITSM Tool.-Identify and manage high priority incidents.-Prioritize and manage the given workload in an organized fashion in order to ensure resolution within the predefined Service Level Agreements.-Taking ownership of user Incident/Changes/Requests, assign them to the appropriate resolver group.-Offering technical support to a non-technical audience by telephone, e-mail and using remote control software in adherence with the in-place IT Security Policy.-Troubleshooting of IT related problems from in-house software to hardware.-Active Directory object management: create/move/modify user accounts, reset passwords, create groups, create and manage OU’s, etc.

-Post and process journal entries to ensure all business transactions are recorded-Update accounts receivable and issue invoices-Update accounts payable and perform reconciliations-Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines-Assist with reviewing of expenses, payroll records etc. as assigned-Update financial data in databases to ensure that information will be accurate and immediately available when needed-Prepare and submit weekly/monthly reports-Assist senior accountants in the preparation of monthly/yearly closings-Assist with other accounting projects