Razvan Vasile

Razvan Vasile Email and Phone Number

Helping Enterprise SaaS companies achieve higher customer success metrics @ Oracle
redwood shores, california, united states
Razvan Vasile's Location
Bucharest, Bucharest, Romania, Romania
About Razvan Vasile

Passionate Customer Success Professional in the SaaS enterprise space, with great focus on achieving customer business objectives, operational self-sufficiency and increase product adoption to drive ARR, product adoption and expansion, all achieved with emphasis on a superb customer experience.Using active listening, empathy and a strategic approach I excel at building long lasting relationships, loyalty and unparalleled customer satisfaction, all resulting in significant renewal rate increase and upsell opportunities generated.I love putting to work my proactive customer centric skills and mindset to resolve pain points, mitigate risk, fill knowledge gaps and uncover relevant and mutually beneficial upsell opportunities.

Razvan Vasile's Current Company Details
Oracle

Oracle

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Helping Enterprise SaaS companies achieve higher customer success metrics
redwood shores, california, united states
Website:
oracle.com
Employees:
184101
Razvan Vasile Work Experience Details
  • Oracle
    Principal Csm Na Oracle
    Oracle Aug 2024 - Present
    Bucharest, Romania
  • Iov Labs
    Partner Success Manager
    Iov Labs Mar 2023 - Aug 2024
    Remote
    * I created a designated Onboarding Process for new Partners covering all stages from Implementation to Go Live that increased Partner Satisfaction to 90% within the first 6 months.* Successfully coordinated creating a Feature Adoption and Training Roadmap for new and existing partners resulting in an increase of 20% of company solutions after 3 months.* Collaborated to create a strategic program to kickstart Accelerators for new Partners that over 6 months since implementation resulted in 15% increase in average transactions and 5% growth in new user acquisition, this equates to 40.000 USD increase in monthly revenue.* Worked closely with my manager to improve processes with the Implementation team to increase user satisfaction for new partners and reduce the time between implementation and Go Live by 15%.
  • Oracle
    Customer Success Manager Cx Cloud North America
    Oracle Oct 2021 - Mar 2023
    Bucharest, Romania
    * Impacted the renewal rate of CPQ, Commerce and Field Service subscriptions by 24% on a portfolio of 21 enterprise customers with over 4.7 million USD in ARR by implementing dedicated Success Plans and exceptional proactive initiatives to solve critical business needs and operational pain points with a series of targeted and strategic actions in my first year.* Coordinated application reviews to identify and remedy operational risks by rectifying the use of deprecated product features leading to increase of new product features, thus simultaneously increasing new feature adoption by 30% during my time in Oracle.* I successfully coordinated support and technical teams to create tailored learning paths and trainings designed to cover all areas that slowed down operational excellence and slow product adoption, this resulted in 25% higher NPS and 50.000 USD in Oracle University Courses sales.* I generated over 250.000 USD in upsell by promoting Oracle Consulting Services by promoting their services with customers where I identified a lack of bandwidth and expertise to successfully implement updates and configuration of new features.* Onboarded, coordinated and project managed pre and post Go Live activities with multiple internal, System Implementer and customer teams to drive a 100% successful implementation for new CPQ, Commerce and Field Service Oracle customers.
  • Itaco International
    Business Development Manager
    Itaco International Aug 2013 - Oct 2021
    Bucharest, Romania
    * My biggest achievement was the establishment of a multinational network of sub-distributors in countries such as Republic of Moldova, Slovakia, Georgia, and others, significantly contributed to our annual sales figures totalling 350.000 - 400.000 euros yearly by my last year.* During my tenure at Itaco, I successfully led the team efforts to expand brand presence, market share, and profitability with a 80% share in the dermatology aesthetic and electro epilation market.* Successful implemented a suite of marketing activities from live events to digital marketing solutions that reduced new user acquisition costs by 70%.* Streamlined the training, enablement and customer success process to ensure a great experience and continuous sales of consumables from happy and productive customers.
  • Mediatrust Romania
    Business Development Manager
    Mediatrust Romania Sep 2010 - Jul 2013
    Bucharest, Romania
    * During my time with media trust I increased profitability by 25.000 Euro/Year in subscriptions by acquiring customers like Total Soft, E-on Gas, PepsiCo, Saint-Gobain Glass, Bayer Pharmaceuticals, Puma Sports, Toyota and many others.* The implementation of previously unused Google Ads campaigns resulted in lead generation growth by 60% resulting in 20% new customer growth year over year.* Reduced new customer acquisition costs by focusing team efforts more on tailored advertisment, specialty event attendance, strategic partnerships with Marketing&PR agencies this increased sales results per sales rep by 30% and reduced the need to expand the team to continue growth.
  • Raiffeisen Bank Romania
    Customer Consultant
    Raiffeisen Bank Romania Apr 2008 - Sep 2010
    Bucureşti, România
    * Successfully increased the number of active branch customers, customer fidelity and number products per client on average by 50% by my last year.* By implementing team effort and proactive sales approaches the agency we represented was ranked among the top 3 most profitable and the first in cross-promotion sales for the retail group we belonged to.* My biggest accomplishment was reaching the national number 1 position in sales of Raiffeisen Asset Management ( the bank's own wealth management program ) with an average of 200.000 USD subscribed monthly by my last year with my employer.

Razvan Vasile Education Details

  • Universitatea De Geografie Si Turism
    Universitatea De Geografie Si Turism
    Tourism And Travel Services Management

Frequently Asked Questions about Razvan Vasile

What company does Razvan Vasile work for?

Razvan Vasile works for Oracle

What is Razvan Vasile's role at the current company?

Razvan Vasile's current role is Helping Enterprise SaaS companies achieve higher customer success metrics.

What schools did Razvan Vasile attend?

Razvan Vasile attended Universitatea De Geografie Si Turism.

Who are Razvan Vasile's colleagues?

Razvan Vasile's colleagues are Ryan J., Diar Ahmed, Rahul Nair, Natalie Carter, Wayne Mcginnis, Hemanth Addepalli, Mahmoud Rabie.

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