Consultant

Produced cash-flowing assets by coordinating team efforts between subscription management, billing software development and hardware monitoring, leading to two successful pilot programs that have proven revenue generation Ensured collection, pre-processing, and utilization of energy data under a consumer level California TOU tariff for hundreds of subscribers, resulting in the programmatic ability to manage large datasets for multiple workstreamsPromoted knowledge standardization by serving as an inter-department liaison in a fast-paced environment with constant changes, reducing misinformation and unblocking faster growth Planned for scalable growth by assisting in further standardization, ultimately leading to an end-to-end turnkey product for future clientsSought fully operational assets by monitoring installation during initial commissioning and communicating the lessons learned across teamsProvided integration with third party vendors for scalable billing and O&M options, enabling the utilization of programmatic methodsMaintained vigilance of team priorities and workloads to expand existing capability while removing inefficient processesAssisted in review of legal agreements to ensure compliance with industry regulations, client expectations and consumer protection

Translated concerns between customers and technicians in a way that ensures correct diagnosis and customer satisfactionBuilt confidence with customer base by providing education when desired, ranging from the current work performed to any type of work or repair a customer was unclear onSuccessfully transitioned records management to a new platform by assisting with large consolidation of information, ensuring accuracy and security of dataMaximized effectiveness of the service team by communicating and coordinating workflows, resulting in an overall improvement to the department and high morale among coworkers

Created, expanded, and standardized a battalion level work section responsible for the day-to-day facility operations in garrisonOversaw the operation of Battalion Facilities Management by collaborating with section leadership to devise project plans, timelines, and estimate costs which led to timely and budget-friendly completion of projectsEstablished a mentorship program to augment existing resources, offering troops an addition resource when guidance was neededParticipated with cross-department leadership to address concerns for improvement across the battalion, impacting over 1200 personnel