1. Part of a global team, the team is responsible for managing over 19,000 AWS EC2 servers powering some of the world's most popular Drupal websites (running over 35,000 websites).2. Maintaining and enhancing cloud infrastructure and monitoring tools.3. Troubleshoot PagerDuty alerts (LAMP-stack architecture) and minimise downtime for our customers.4. Participate in on-call rotation and work closely with other engineering team in analysis, prioritisation and resolution of the incidents.

1. Worked on the roster between the hours of 06:00 – 21:00 Monday to Sunday (3 different timings) with the potential to provide out of hours IT support to our customers.2. Monitored a wide variety of information and network systems that include, but not limited to routers, switches, servers, storage, backups, operating systems and core application.3. Identified, prioritised and resolved incidents in accordance with customer business requirements, organisation policies and operational impact.4. Responsible for designing and revamping an existing file processing software system used to send key files to Office of Liquor and Gaming Regulation.Achievements:• Successfully acted as the 2nd and 3rd Level contact for all IT related incidents, resulting in a high delivery of quality customer service to more than 950 venues across Australia.• Designed a software solution that remotely collects important network information (such as VLANs & routes) from the production routers and helped in reducing the downtime of the incidents significantly.• Automated the process of running SQL scripts on more than 950 production database servers and ensured the processes are documented.

1. Independently managed an aisle in one of the busiest stores at QLD to ensure stock replenishing.2. First point of contact for the management in emergency cases (short staff).3. Relied and praised by managers for being an efficient worker, and requiring little supervision. 4. Served customers in a prompt, courteous and friendly manner.

1. Performed manual testing including running of many university website scripts on WAPT tool.2. Performed load testing on UQ servers while the university student portal was upgraded. 3. Analysed the result reports and raised issues on JIRA platform.4. Worked in an Agile environment.

• Assisted Lead Engineer and helped to update the app features.• Technical development of Codebase.• Worked in an Agile Environment. • Learned React native language and worked on Firebase server to run apps in App store and Google Play.

• Built distributive financial operational tools code interfacing with machine learning systems, application services, and databases.• Automated several manual processes which had a direct bearing on the business metrics: Some of the tools include: a business intelligence rule engine. • Mentored from CTO and developed skills in various tools including writing well-structured code.