▪ Enhance team's understanding of relationship management, product distribution, and claims procedures to further push segment growth and underwriting profit▪ Lead business planning and forecasting efforts across Middle Market, ensuring capacity accuracy across all geographic zones for business segment▪ Lead Middle Market segment's product reviews and implement product changes which require analysis of market trends, competitive position, and rate level indications that aid in modification of current / development of new products

▪ Driving product information accuracy and eContent syndication for transparency to Nestlé consumers and Global Data Synchronization customers (1WorldSync, Salsify, Content Studio)▪ Establishing data KPIs for product information: accuracy, completeness, and scorecards▪ Facilitated training for contractors to transition image synchronization work across all Nestlé divisions▪ Leveraging master data (BW/BO, Lansa, SAP, 1WorldSync) and sales’ data (PricePoint) to ensure product data conforms to industry standards; 78% improvement for GS1 YoY global rating (05/2021)▪ On track for 2021 goal to save NUSA business over $1.1m of Unauthorized Distribution fines/missed sales opportunities incurred due to incomplete/incorrect/late PI data▪ Updated and standardized digital asset end-to-end syndication process to save NUSA over 291 FTE hours in 2020 → Process is now used across all other Nestlé OpCo’s for GS1 compliance.

▪ Client-facing team member responsible for providing: raw data standardization, sound quantitative data analysis, and assistance with sample design, selection, and extrapolation▪ Developed MS Access databases to streamline the collection, tracking, and reporting of data (via form creation, queries, and/or reports) – followed by an intensive quality control process, and deploying said applications to the client▪ Experienced in profiling massive datasets for preparing complex analysis activities related to Payments, Fraud, and Transaction review in both Federal and commercial space (SQL, R, Excel)▪ Helped clients identify problem-areas with integrating disparate data sources, and providing support in the execution of updated ETL processes (SAS CPM, SAP PCM, SAS EG, R profiling)▪ Implementation of an enterprise-wide managerial cost accounting solution alongside a team of analytics and accounting professionals for a federal agency▪ Power user of MS Excel for data analytics, standardization, and visualizations▪ Revitalized various aspects of the way in which clients understand their data, by implementing interactive dashboards to create a more holistic picture for well-rounded, quick, data-driven insights (CostPerform, MS: Azure SA, Excel, Access, PowerBI, AWS, QlikView, Tableau)

▪ Built custom reports using SSRS, SQL, Access, and Excel to help the Development team pinpoint areas for improvement in annual fund and endowment fundraising efforts, ticket and subscription pricing, and marketing campaigns for new and existing patrons▪ Developed an intense understanding of the various departmental needs, and updated previously created reports accordingly to enhance and automate various requests▪ Effectively communicated findings with executive team to enable the appropriate resolutions▪ Prepared detailed analyses for budget formulation and assisted in identifying and maximizing fundraising goal potentials, along with benchmark pricing analyses for tickets and subscriptions▪ Supported DBA with database management, SaaS deployment, scheduled backups, and relational updates as necessary

• Assisted the Dean of Students Office with the interview and selection process for twenty-four Orientation Leaders• Planned and conducted weekly training sessions to develop leadership and facilitation skills for nearly two hundred student leaders• Served as mentor to the Orientation Leaders throughout Spring 2012 training and during New Student Orientation

• Analyzed and interpreted data collected from various university surveys using statistical software (basic foundation: MiniTab 14, JMP, STATA)• Synthesized data reports for informed decision-making and university-wide presentations• Teamed up with graduate students to determine the most effect method for analyzing a multitude of data packages

• Co-researched educational sanction methods with campus partners. • Research findings presented at Gallup StrengthsQuest sanction at the 2013 NASPA Annual Conference. • Tended to students, parents, and the university community in order to promote Student Conduct as a supportive and professional office that manages student conduct and student organization misconduct.

• Conducted investigations for occupancy conditions with approximately sixty residents while mediating residency changes and floor conflicts.• Established a living environment conducive to learning for a diverse community through organized programs.• Provided crisis-management as well as responded to a variety of emergencies.

• Active participation in weekly training seminars to develop leadership and facilitation skills.• Facilitate discussions with groups of incoming freshmen at New Student Orientation.• Serve as a mentor and resource to new students when they returned to Virginia Tech in the Fall. • Acquire skills to adapt quickly to changes in routine in a fast-paced environment.