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@tiktok.com
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Renato B. is listed as Regional Quality Manager (LATAM) @TikTok | LSS Black Belt | COPC Implementation Leader at TikTok, a company with 6875 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at tiktok.com and a matched LinkedIn profile for Renato B..
Renato B. previously worked as Regional Quality Assurance Manager - LATAM at Tiktok and Training & Quality Manager at Teleperformance. Renato B. holds Bacharelado, Aviation/Airway Management And Operations from Universidade Anhembi Morumbi.
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AeroLeads found 1 current-domain work email signal for Renato B.. Compare company email patterns before reaching out.
Certified Black Belt in Lean Six Sigma and a dynamic Quality Assurance and Training Manager with a robust background in BPO, technology, and startup environments. Proven track record in leading and optimizing quality, training and performance management processes across multiple regions, including in-person work experiences in several countries of Latin America and the United States. Passionate about continuous improvement and dedicated to delivering exceptional results, I thrive in fast-paced, cross-regional environments, leveraging my ability to communicate effectively with leadership, managers, and peers. I consistently strive to elevate performance standards, foster cross-functional collaboration, and achieve strategic goals.
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A career timeline built from the work history available for this profile.
São Paulo, Brazil
- Implementing a solid governance framework for consistently reviewing root causes, proposing small changes, and adjusting plans as needed, led the LATAM region to systematically address issues and consistently meet and exceed major Actor/Task Accuracy targets. This leadership has established LATAM as a gold standard and benchmark.- US Elections Political.
São Paulo, Brasil
- Managed BPO performance at sales and marketing for advertisers on a global social media network- Lead a DMAIC process to investigate and improve advertisersskills to pitch solutions to sale in up to 10%- Deployed Outlier-Management Process to ramp-up new-hireperformance of over 90% of total headcount to meet all quality targets at their first 30days at.
São Paulo, Brasil
Founder of the Training & Performance department - Designed and implemented Onboarding for the entire business unit - Head of the Low Performer Recovery Program, allowing the whole company to manage Outliers based on Quartiles and dispersion management - Managed to escalate user Training Engagement (self-service training) in up to 200%, equivalent to every.
São Paulo, Brasil
- Manages Training and Quality at one of the largest and most critical Customer Service BPOs in the country- Proud leader of over 60 HCs- Able to quickly deploy a strategy to improve results by 4% and meet required target in less than 45 days- Implementation of the 9-Box Grid performance development culture for all T&Q staff- Key stakeholder for internal.
São Paulo, São Paulo
- Led the Learning & Development and Quality Assurance departments for a global BPO client.- Reduced customer dissatisfaction by 4% through DMAIC projects.- Improved quality performance across North and South America, achieving the top performance among BPOs.- Developed and implemented training and quality strategies, achieving COPC certification.
Other employees you can reach at tiktok.com. View company contacts for 6875 employees →
Rajesh Geesala
Colleague at Tiktok
Peddapuram, Andhra Pradesh, India, India
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AS
Arthur Silva
Colleague at Tiktok
São Paulo, Brazil, Brazil
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PK
Peilin Kang
Colleague at Tiktok
Shanghai, China, China
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JM
Jessyka Mitraud
Colleague at Tiktok
São Paulo, São Paulo, Brazil, Brazil
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SF
Stephanie Filletti
Colleague at Tiktok
London Area, United Kingdom, United Kingdom
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OR
Olivia Richards
Colleague at Tiktok
London, England, United Kingdom, United Kingdom
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RG
Rafael Gusman
Colleague at Tiktok
São Paulo, São Paulo, Brazil, Brazil
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WY
Wei Yee, John Teo
Colleague at Tiktok
Singapore, Singapore
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KM
Kevin Miao
Colleague at Tiktok
Sydney, New South Wales, Australia, Australia
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HN
Has Nono
Colleague at Tiktok
Morocco, Morocco
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Quick answers generated from the profile data available on this page.
Renato B. works for TikTok.
Renato B. is listed as Regional Quality Manager (LATAM) @TikTok | LSS Black Belt | COPC Implementation Leader at TikTok.
AeroLeads has found 1 work email signal at @tiktok.com for Renato B. at TikTok.
Renato B. is based in São Paulo, São Paulo, Brazil while working with TikTok.
Renato B. has worked for Tiktok, Teleperformance, Loft, Concentrix, and Atento.
Renato B.'s colleagues at TikTok include Rajesh Geesala, Arthur Silva, Peilin Kang, Jessyka Mitraud, and Stephanie Filletti.
You can use AeroLeads to view verified contact signals for Renato B. at TikTok, including work email, phone, and LinkedIn data when available.
Renato B. holds Bacharelado, Aviation/Airway Management And Operations from Universidade Anhembi Morumbi.
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