Russell Goodwin Email & Phone Number

Irvine, California, Us

Experienced Technical Support Manager with a strong track record in recruiting and cultivating high-performing support teams and members, focused on achieving high customer satisfaction and employee engagement. Leveraging over 10 years of expertise in the technical support industry, I excel in devising strategies to enhance customer experiences and optimize support operation by identifying improvement areas, and implement process enhancements that drive efficiency.I am dedicated to delivering exceptional service through proactive leadership, strategic innovation, and collaborative engagement. My comprehensive experience and commitment to excellence make me an ideal candidate for advancing customer satisfaction and support operations within organizations.

Irvine, California, Us

Irvine, California, Us

Santa Fe Springs, Ca, Us

Palo Alto, Ca, Us

*Managed and provided direction to technical support and customer success teams with work priorities, case escalations, meetings, and 24x7x365 scheduling. *Collaborated with cross functional internal resources and stakeholders to manage customer issues and experience, product localization, and being the voice of customers for internal meetings.

*Customer relationship management of 14 companies using warehousing services, inclusive of storage and shipments.*Managed general labor / temp staff, warehouse organization, and operations for multiple locations.*Warehouse organization, operations efficiency, and internal audits for major clients.

*Managed all overseas accounts in the areas of payables and receivables, payroll, sourcing, supply chain management, logistics, import and export activities, and claims.*Oversaw seven direct reports providing support for overseas customers, factories, and suppliers. *Project management of new product roll-out for global factories, inclusive of toolings, jigs, and assembly parts.

1-13-3 Higashi Sakura, Higashi-Ku, Nagoya, Aichi-Ken, Japan, Jp

Global Alliance Liaison:Established the purchasing function for distribution of millions of product units worldwide and trained employees for the new company.International Accounts Manager:Conceived and implemented functional operations and systems on multinational platforms for external customers breaking into the Japanese market.IT Database & List Manager:Created a Customer Relationship Database for millions of customers that allowed company-wide reports enabling instant feedback on operations and media buying ROI.