Ben Hay Email & Phone Number

Managed and supported multiple VMware and vSAN clusters during hardware and software refreshesAssisted teams in hardware and application migrations to improve platform performanceExperienced with Veeam Backup & Replication and securing 100TB of data Built plans and procedures with accommodations for errors and troubleshooting Regularly tested and research in Azure cloud offerings Remediated multiple email attacks in Office365 Administration experience in Office365… Show more Managed and supported multiple VMware and vSAN clusters during hardware and software refreshesAssisted teams in hardware and application migrations to improve platform performanceExperienced with Veeam Backup & Replication and securing 100TB of data Built plans and procedures with accommodations for errors and troubleshooting Regularly tested and research in Azure cloud offerings Remediated multiple email attacks in Office365 Administration experience in Office365, Sharepoint, Teams, and moreTrained staff members in new features of Office applicationsSupported AD and Azure Hybrid sync to unify company credentials with MFA Active in research and development of new ideas and technologies to help improve efficiency of company applications Show less

Chattanooga, Tennessee

Supported & Maintained the company production and development servers on VMware and NutanixManaged Veeam & Synology backups of VM servers and department sharesSuccessfully migrated multiple company domains from on-prem Exchange to Office365 Administered and deployed Sharepoint/Onedrive for staff and team accounts Evaluated with cloud services on AWS/Google/AzureAssisted local and remote staff with technical issues

Supported and maintained the college Cisco network infrastructure and related VMware serversAnalyzed security reports from Cisco Firepower to identify/mitigate internal and external threats Configured and deployed switches for new buildings and related infrastructure upgradesAssisted in a Cisco Catalyst to Nexus 9k core network upgradeScanned and mapped the campus building wifi for optimal coverage Upgraded Cisco ISE to handle 802.1X/Radius internet access for staff,… Show more Supported and maintained the college Cisco network infrastructure and related VMware serversAnalyzed security reports from Cisco Firepower to identify/mitigate internal and external threats Configured and deployed switches for new buildings and related infrastructure upgradesAssisted in a Cisco Catalyst to Nexus 9k core network upgradeScanned and mapped the campus building wifi for optimal coverage Upgraded Cisco ISE to handle 802.1X/Radius internet access for staff, students, and guests Show less

Mac & PC software and hardware deployments following 3 year refresh cycles Worked the helpdesk to support the academic staffTrained new interns on best practices for the department

Worked in the field to scout the EPB service territory and update missing information in the GIS maps used by linemen and contractors Cross-checked GPON Fiber cabinets for accurate reports on available capacity

Mac/Windows server configuration and maintenance Cisco network equipment maintenance and management End-user support and ticket entry Wifi network mapping/signal measurement sLaptop, Desktop, Server hardware & OS upgrades and data recovery

Revised substation wiring diagrams. Checked others work for accuracy. Involved in training new students with TVA drawing standards.

Bachelor Of Science (Bs), Computer And Information Sciences

Activities and Societies: BCM

Exchange Program, Computer Science Study Abroad

Summer Semester for Computer Security courses