Tasked with developing pest control services and seeking new business opportunitiesNetworking with internal and external clientsBe accountable for company HSE complianceFinancial and administration responsibilities to agreed targetsImplementation of service report sheets and on-site maintenance foldersAll duties of pest control technician

As a Senior Pest Control Technician, I was actively involved in assisting clients choose and implement the most effective pest control solutions. I facilitated the smooth running of the business by conducting inspections and treatments of both residential and commercial properties. Providing reports on inspections, infestations, treatment plans and recommended actions. I also conducted client site inspections for sales quotes and log all visit details on digital platforms and/or hard copy where applicable.Key Achievements: Achieved numerous successful sales quotes and learnt new digital service platform for pest control services. Gained Master PMANZ certification.

Sports-based role, coaching children between the ages of 10 – 18, assessing and reporting of marked improvements in the technical performance of players coached.• Assisting with club coaching as required for Parnell Cricket Club.

Demonstrated commitment to continual improvement by providing suggestions to improve service delivery and product performance.• Actively involved in assisting clients choose and implement the most effective pest control solution.• Ensured consistency, efficacy and quality of service delivery to all clients and review processes.• Performed quality control inspections and reviews of customer sites to ensure Flick's service delivery conforms to contractual and statutory requirements.• Maximise profitability and manage risks.• Contribute to continual improvement opportunities and develop a culture of success in the team.Key Achievement: Gained knowledge of new service system (Pestpac). Obtained Approved Handler andFirst Aid certification and also obtained certification in working on mobile platforms.

• Spraying, fogging, baiting and trapping to control various pests.• Operate spraying equipment, bait gun and various power and hand tools in performance of duties.• Maintaining accurate records and site-files and preparation of reports on activities.• Keeping up-to-date with applicable laws, rules and regulations governing pesticides application.Key Achievements: Worked independently to reduce manpower cost and increased productivity for thecompany. Assisted in the beginning process of document control for client premises.

• Call centre based role, actively assisting clients with queries relating to online purchases, accounts, technical solutions pertaining to Amazon products (e.g: Amazon Kindle) and any other related matters.Key Achievement: Awarded “CSA for the Month” for best customer satisfaction score. I completed variousinternal courses and was responsible for the training of approximately 100 internal customers to assistexternal customers with the Kindle Fire HD Tablet and Kindle Range.

Sports-based coaching role, where I was actively involved in coaching children between the ages of 6 to 15 concentrating on the various technical aspects of the sport. I assisted the team/s and captain/s with their strategy before games and reviewed performance after. Marked improvements were noted in the performance of individuals and some individuals were called up to higher level teams. Other responsibilities included:• Planning and organising training sessions.• Coordinating and running effective cricket practices for school teams.• Umpiring and scoring during matches.• Managing team selection, ensuring notices sent out to parents informing them of match details and writing weekly reports on the team performance.Key Achievement: Obtaining Level 1 CSA cricket coaching Certificate

• Built and maintained strong internal and customer relationships, managing a portfolio of over 100 clients, while responsible for effective pest management solutions. Operational planning of teams, resources and schedules.• Co-ordinating the execution of regular service audits. Leading the projects team, who carried out specialised treatments with close co-ordination of sales teams, to budget and on time, with a strong commitment to safety.Key Achievement: Managed and supervised a projects team to provide a high level of solutions for projects for the key rulers' (the Sheikh's) palaces within the UAE, to strict deadlines.

Customer facing role, assisting clients choose and implement the most effective pest control solution for their requirements.• Spraying, fogging, baiting and trapping to control various pests.• Operate spraying equipment, bait gun and various power and hand tools in performance of duties.• Maintaining accurate records and site-files and preparation of reports on activities.• Keeping up-to-date with applicable laws, rules and regulations governing pesticides application.• Worked independently and worked to schedule.Key Achievement: Trained new trainee.Elimco was sold to Ecolab after 2003.

Customer facing role, assisting clients choose and implement the most effective pest control solution for their requirements.• Spraying, fogging, baiting and trapping to control various pests.• Operate spraying equipment, bait gun and various power and hand tools in performance of duties.• Maintaining accurate records and site-files and preparation of reports on activities.• Keeping up-to-date with applicable laws, rules and regulations governing pesticides application.• Worked independently and to schedule.Key Achievement: Gained Qualification in Pest Control.