Rebecca Blackburn Email & Phone Number

Houston, Texas, United States

• Manage and process hardware and software tickets efficiently. • Collaborate with vendors to acquire quotes for hardware and software procurement. • Play a key role in the PCaaS Tech Refresh process, addressing end-user queries and concerns. • Procure hardware and software using P-Card, CostPoint, and SciQuest, ensuring adherence to procurement protocols. • Update existing hardware and software assets in the ServiceNow databases for accurate record-keeping. • Import new hardware and software assets into the ServiceNow databases, maintaining meticulous data integrity. • Resolve conflicts and address issues promptly, fostering positive relationships with customers, vendors, and colleagues. • Engage in effective communication with end-users and vendors, ensuring their hardware and software requirements are met. • Conduct analysis and reviews of current processes, implementing necessary updates for accuracy and efficiency. • Contribute to special projects, such as ensuring the timely transition of assets marked as "In Transit" to the "In Use" state for billing purposes. • Provide assistance in the organized return of assets to the PCaaS Depot, maintaining meticulous asset management procedures.• Collaborate in overseeing the Level 2 cost center/charge number for PCaaS, ensuring vigilant management to keep the charge code aligned with budgetary constraints.

• Maintain Access Database that show licensing for each contract, which employee is assigned a license for each of the software products and how many licenses are available.• Work with customer, manager, vendors and lawyers for each software requests depending upon type of license.• Supported in interviews with prospective employees seeking positions in the department. • Trained new employees on procedures and processes.• Resolved conflicts and/or issues for customers, vendors, and colleagues. • Request quote from vendor(s), save and track request until final approval from IT Liaison for both software and hardware purchases.• Track and manage maintenance agreements for software purchases in an Access Database. • Create, update, and close Remedy (trouble ticket tracking tool) requests for customers for software and hardware request.• Enter software and hardware purchases in to P2P system (procurement tracking tool).• Consulted with vendors to verify correct licensing for software. • Make vender support calls involving software and hardware issues.• Create and maintain excel spreadsheets/workbooks that show purchases, licensing, etc.• Prepare presentations to explain software specifications or applications.

Coppell, Texas

• Prepare and submit orders for orders for customers.• Answer customers'​ questions about products, prices, and availability.• Verify that delivery schedules meet project deadlines.• Resolved customer concerns regarding current or past orders. • Maintained and submitted weekly, monthly and quarterly reports.• Worked off site to manage company stores as well as conventions.• Provide feedback to product design teams so that products can be tailored to clients' needs.• Contact new or existing customers to discuss how specific products or services can meet their needs.• Inform customers of estimated delivery schedules, service contracts, or other information pertaining to purchased products.• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.• Assisted customers in selecting products based on customer needs and product specifications.

Denver, Colorado

• Expanded internal and external customer knowledge of banking products and services.• Resolved escalated customer concerns through oral and written communication.• Trained employees on banking processes and procedures.• Tracked internal and external cash flow.• Developed positive relationships with employees to ensure the highest level of cooperation in following banking processes and procedures.• Developed and implemented branch policies.• Review and validate bank documents for compliance with bank regulations.• Created and implemented the monthly schedule for Relationship Managers, Sales and Service Associates, and tellers.• Solicit new accounts and cross-sell products and services.• Schedule classes and trips for Relationship Managers, Sales and Service Associates, and Tellers.• Order monthly office supplies for two branches.• Assist in monthly, quarterly, and annually audits for two branches.