Blake Bowen Email and Phone Number

Manage and develop large-scale programs focused on business growth, technology advancement, and customer experience improvement across the appliance delivery supply chain network (~$10B deliveries/yr).Additional responsibilities include:- Support initiatives through business and system knowledge and lead certain key initiatives- Partner closely with cross-functional teams to research issues, implement new capabilities and drive experience and financial improvement- Review the end-to-end delivery experience to identify opportunity areas impacting the associate, customer or carrier- Utilize opportunity areas to help influence and define the roadmap for each delivery business

Owned development of multiple new products and services in appliance and store delivery through cross-functional partnership with product and operations. Managed integration of over 25 new suppliers and agents.

Gathered all requirements and led product team to develop initial version of internal Return Management System from ideation to release. Currently used for 60% of appliance deliveries.

Package InSight accelerates the design to market process with efficient and effective consumer behavior testing of your product before it's released to the retail shelf. Lessons learned in the process can significantly enhance your product design and go-to-market strategy for optimum performance. We utilize a refined process that balances quantitative data with qualitative consumer behavior research - this helps you truly understand your market's non-conscious behavior in a retail environment and how that impacts a purchase decision. • designed qualitative (survey, focus groups, brainstorming sessions) and quantitative research studies• analyzed qualitative and quantitative (Excel, SQL, statistical analysis) data to discover new opportunities and consumer insights• presented results and deliverables (analytical tools, prototypes, visual data) to senior managers recommending actionable business strategies to accomplish business goals• executed multiple projects end-to-end balancing budgets, timelines, and competing priorities- multiple Fortune 500 contracts within the retail, packaging, CPG, food, and technology industries- specialized in innovation, product development, concept, branding and customer experience testing

We created this platform to bring product development education online for the greater world. We want to help shine a light on a massive industry and the unique way it has impacted our lives both on a global scale over centuries and in our hands on a daily basis. Our approach to education aims to be engaging and effective, breathing life into text and demonstrating real world context for theory. The Packaging School is geared for professionals, but open to everyone.• managed cross-functional teams in Design, UX, Content, Marketing, Engineering, and Product by translating customer requirements into actionable steps for each department• conducted user research (surveys, direct feedback, usability testing) to discover customer needs, pain points, and testwhere the company can deliver value through development of MVPs• developed business strategies to grow identified KPIs resulting in greater sales, improved efficiency, and an increase in customer satisfaction