Rodrigo Oliveira Email & Phone Number

Outsourcing Delivery Manager: responsible for leading and manage a team of on-site and/or remote consultants to deliver services with excellence for one or more of our Strategic Managed Services customers. Tactically responsible for managing the day-to-day delivery both facing the customer and internally:Customer Facing: worked directly with customers to ensure the quality delivery of support services including managing priorities, reporting performance metrics (SLAs/KPIs), resolving any performance gaps, coordinating project and support budgets, and resolving any conflicts. I'm responsible for overall customer satisfaction and delivery of all work to the client.Internally I worked directly with internal support and project resources to ensure the quality delivery of support services, including managing priorities, reporting performance metrics (SLAs/KPIs), resolving any performance gaps, collaborating with Accounting on billing, resolving any conflicts, and communicating upcoming demand outside of the direct account team. In my functions, there are too provide feedback to consultants and helps manage the workload across resources.Strategically, I work in collaboration with the Sales Account Executive and Line of Business Management to develop and execute against strategic account plans and goals, understanging customer needs and providing technical and commercial proposal, defining scope, schedule and budget, working in Line of Business management to ensure on-going profitability in line with expectations.Technical Skills teams at AMS under my leadership:SAP BasisDatabase AdministrationCloud Management (AWS)SAP Business Intelligence (BW/BI/BO/BPC)Resposibilities:Management of Customers, Services & ResourcesPrevious Positions:IT Manager: Internal systems, Infrastructure, and local projects.Objective: Technical growing as Outsourcing Delivery Manager and IT Manager building teams and empowering People looking for company's growing.SAP Basis Team Leader:Technical Skill and Experience in SAP Basis: Administration of Profile Generator, Change Management, Backups, CCMS (Monitoring), Performance Tunning, Opening and Attendance of Calls, HSC, Support Packages Installation, Add-Ons (Installation and Upgrade), Copy of Clients, Systems Integration, Databases (Hana, Sybase, Oracle and MS SQL) Administration. Administration of Lanscape: Sizing, Quotation and Buys of New Servers, UPSs, Backup devices, Storages and other devices. Specialties: SAP ECC BASIS Administrator, DBA MS SQL Server and Oracle, BPMS Administrator, BI Administrator.

Listed skills include Sap Erp, Microsoft Sql Server, Sap, Oracle, and 15 others.