Rashad Braddy Email & Phone Number

Orlando, Fl, Us

Orlando, Florida Area

Orlando, Florida Area

Customer Care Client Specialist (CCCS) works with the Customer Care Client Manager (CCCM) to monitor the daily deliverables of the Service Center including managing daily client escalations and exception processing for all services of the Client. The CCCS is the day-to-day subject matter expert on client policies, processes, and provisions. They are responsible for client specific updates to desktop tools and training.Responsibility Areas:* Manages and monitors customer escalations by listening to client calls, researching the issue, and determining cause of escalation. Provides results of analysis to be used in resolution of the issue including proper documentation of issue and providing feedback to CS Representative and Team Manager as necessary.* Updates, tailors, and delivers Customer Service client-specific training.* Updates and maintains Customer Service Desktop tools including Callflows/SOPs and Newsflash.* Identifies process improvements based on escalation analysis results.* Coordinates with CS Ops to ensure proper CCA/HRS skill maintenance.* Monitors and manages customer escalations for offshore and off-phone work.* Measures and analyzes customer satisfaction results, service levels on supervisor line, customer escalations, tool upgrades, first call resolution, continuous learning, team interaction reliability, callbacks, and compliance. Identifies issues and provides recommendations for

Orlando, Florida

Customer Service Client Specialist (CSCS) works with the Customer Service Client Manager (CSCM) to monitor the daily deliverables of the Service Center including managing daily client escalations and exception processing for all services of the Client. The CSCS is the day-to-day subject matter expert on client policies, processes, and provisions. They are responsible for client specific updates to desktop tools and training.Responsibility Areas:* Manages and monitors customer escalations by listening to client calls, researching the issue, and determining cause of escalation. Provides results of analysis to be used in resolution of the issue including proper documentation of issue and providing feedback to CS Representative and Team Manager as necessary.* Updates, tailors, and delivers Customer Service client-specific training.* Updates and maintains Customer Service Desktop tools including Callflows/SOPs and Newsflash.* Identifies process improvements based on escalation analysis results.* Coordinates with CS Ops to ensure proper CSA/HRS skill maintenance.* Monitors and manages customer escalations for offshore and off-phone work.* Measures and analyzes customer satisfaction results, service levels on supervisor line, customer escalations, tool upgrades, first call resolution, continuous learning, team interaction reliability, callbacks, and compliance. Identifies issues and provides recommendations for

Orlando, Florida Area

Personalize each call experience.-Handle employer benefits from multiple clients providing assistance in electing the clients verbatim.-Properly process customer with request with valid credential and security which range from definecontribution and health and wellness.

Orlando, Florida Area

-Supervising and documenting housekeeping department for managers, housekeepers, and housemen.-Provide solutions for guest escalations and engagements. Deliver daily task to manager and director ofoperations.-Proficient work in Excel and other Microsoft office products. Update data, productivity and contractand associate labor hours for day, week, and month.

Check in movies, suggest movies to customer, promote current promotions as well as sell Blockbuster Rewards Membership. Manager customer account for balances due, collection medthods on result to calling, e-mail, and postage notifications of balances and overdue rentals. Provide several sales pitches and advertisement plains to management and different stores.

General Studies, General Studies

Education record