Robert Johnson Email & Phone Number

San Francisco, Ca, Us

San Francisco Bay Area

Office Manager for a small non-profit organization providing respite and hospice care to an in-need population of San Francisco. Currently focused on managing most operational aspects of the organization including Human Resources, Payroll/Benefits, and Facilities Management. Starting as a volunteer, I moved into this position using my previous engineering, finance, and management skills. I am dedicated to providing our donors and clients with top-quality care and comfort.

San Francisco Bay Area

I apply expertise in delivering an exceptional customer service experience to the support of software technologies. I go beyond solving problems; I build client's confidence in their use of software applications. My achievements are measurable and contribute towards helping users become more effective in reaching goals.I am currently engaged in coaching/training clients in Microsoft Office and Google Suite products for business applications. In addition, I set up multi-platform systems utilizing cloud technologies to help users access their documentation on mobile (Android/iOS) devices.

San Francisco, California

Internal customer success representative for APX, Addepar and SS&C Pages software platforms. Deployed two separate enterprise level portfolio performance measurement software products to retail investment managers, including on-boarding users, development/delivery of training and troubleshooting software issues. Engaged with investment managers to develop reports, correct data errors and understand the intricacies of how performance values were calculated. Analyzed data to uncover and visualize trends to help drive business decisions. Successfully deployed two portfolio performance measurement software platforms reaching 100% adoption.  Helped managers build client confidence by tailoring reports to their investment/presentation styles, resulting in record increases in assets under management for West Coast region. Developed processes to automate delivery of client quarterly performance reports, significantly reducing delivery times by 25%.

San Francisco Bay Area

Resolved customer issues with portfolio management software packages over the phone and through emails to deliver exceptional customer satisfaction. Trained clients and new support analysts in the use of four high volume producing software products. Adapted software to meet the user’s business needs by directly interfacing with clients through phone, email, chat and video.  Maintained a leading position on support team for calls taken and cases successfully closed helping to keep call queues and wait times minimized. Member of team to customize Salesforce to meet service tracking and ticketing needs for service department in transition from Onyx based system. Advanced in support department by having role expanded from supporting APX platform to cover four additional high volume software products: AXYS, QUBE CRM, and Report Writer Pro.Technology Points: Utilized SQL transactions to update and maintain Microsoft Relational Database. Entered, updated and reporting on cases using Salesforce.com and Onyx CRM software systems.

San Francisco Bay Area

While earning MBA, managed healthcare for terminally ill patient by coordinating medical professionals, insurance providers and service organizations while managing personal finances to sustain an independent living environment.

San Leandro, Ca

Served as point person for West Coast sales team to demonstrate software products and influence winning deals during the pre-sales function for audiences up to 20 people. Worked with Sales, SME’s, and Clients to identify needs, configure software and develop training for MDL's ISIS/Icentris and Beilstein based products. Managed implementation projects on SQL and SaaS based products on Unix/Microsoft systems for key clients. Provided on-site and phone support to improve the customer experience. Promoted to from customer support to FAS position after demonstrating technical proficiency supporting informatics products.  Integral in mentoring each sales rep on the team to reach the top 5% of sales achieved nationwide YOY.  Noted for an 80% close rate by tailoring product demonstrations specifically to client requirements; earned reputation for increasing seat sales and up-selling add-on products. Won the organization wide Customer Satisfaction Award and FAS of the Year Award. Technology Points: Managed Windows and Sun Unix servers housing company applications for demonstrations. Used Excel to export, analyze and visualize data from Oracle databases. Utilized PowerPoint in creating presentations and demonstrations for prospective clients.

San Leandro, Ca

Provided technical support to clients of MDL and Beilstein software products through phone and email communications. Utilized WebEx resolve problems and provide product training. Applied SQL skills in troubleshooting relational database issues. Supported both Windows and Sun Unix platforms for server and desktop installations. On own time, learned Unix O/S to pickup support of Sun Microsystems based products becoming company SME Ranked first in calls taken/cases successfully closed for last two quarters in support group before promotion Selected to proof technical manuals developed for the installation and use of MDL products

Bachelor Of Arts, Chemistry

Mba, Business Administration, 3.98

Activities and Societies: Beta Gamma Sigma Honors Society for MBA Achievment