Robert Callan Email & Phone Number

Redmond, Washington, Us

Burlington, Ma, Us

- Partnered with BPO providers to re-allocate 3,000 operations FTEs working on Nuance's flagship Dragon Ambient eXperience product. Oversaw transfer in employment status and credentials while ensuring a seamless experience for DAX customers.- Managed project to upgrade and customize Nuance product offerings on Microsoft's Azure Marketplace using Agile methodology, resulting in the first Nuance public offer available on the marketplace.- Integrated Nuance operating accounts with Microsoft's in-house cash center across 29 global entities, automating cash sweeps and subsidiary funding.- Improved efficiency of new user setup through creation of standardized Salesforce user profiles and successfully migrated existing user base.- Delivered a successful annual SOC 2 audit while aligning schedule for multiple products to improve productivity for future audits and certifications.- Enhanced PMO processes, including development and delivery of Agile training and creation of Investment Deck for senior leadership review of project requests.

New York, Ny, Us

- Supplied ethical leadership while managing a team of 10. Built team through use of guiding principles to forge trust, generate teamwork, and foster collaboration.- Guided high-potential employees to deliver challenging Compliance and Enterprise Risk projects. Coached on leadership and conflict resolution to navigate complex issues.- Completed 48 KYC projects over a 3-year period. Planned schedule by driving alignment, identifying dependencies, and reprioritizing with new regulations. - Onboarded vendor risk management application. Used Agile methodology to prioritize features and communicate benefits to Global Head of Compliance.- Partnered with executive team to redesign global operations model. Facilitated cross-functional idea generation and issue resolution.

New York, Ny, Us

- Surveyed division executives and product managers to identify issues with digital client experience. Synthesized results, recommended solutions, and provided feedback on external design consultant proposals.- Led documentation of data lineage for 125+ applications. Marshaled resources (100+) to define project success, create training materials, and ensure quality.- Created a framework for GDPR compliance by identifying, defining, and scheduling 38 project deliverables spanning 8 workstreams.- Delivered 3 new digital products for a FinTech client to outsource global custody services via a white-labeled web portal.- Negotiated design trade-offs for AML and sanctions screening projects using a risk-based approach in consult with Global Compliance and Technology.

New York, Ny, Us

- Piloted use of offshore UAT resources to accelerate schedules and decrease costs. The successful pilot approach was adopted by the PM division.- Managed a portfolio of IT projects for a global custody division. Revised the steering committee into a prioritization and decision-making body for the portfolio.- Collaborated with industry peers to establish market practices for interbank communication and to influence adoption by the central depository.

New York, Ny, Us

- Documented requirements to automate capture of interbank communication and eliminate paper-based notification messaging.- Established a semi-annual cadence for vendor upgrades, prioritizing features for risk mitigation and client experience.

New York, Ny, Us

New York, Ny, Us