Richard B. Email & Phone Number

Germantown, Md, Us

Germantown, Md

Assisting clients with the design, implementation, maintenance, and management of information technology infrastructure, software, and hardware using best business practices, including evaluation of VoIP, PBX, and Key systems.Providing demonstration platforms for analysis of equipment.Developing capital and annual expense budgets to reflect customer needs.Negotiating contracts for telecommunications equipment and services with vendors. Providing training to customers. Providing a single point-of-contact for all service requests.Documenting service requests including: date and time, effort involved and associated costs, authorization prior to action, steps, or activities being started.Conducting conference calls, discussing questions and/or concerns, and ensuring understanding of requests.Ensuring the invoices for work that has been performed have the project name, description of tasks, incident request identification, and supporting documentation.Providing monitoring recommendations to enable audit analysis for policy and procedure enforcement.

Rockville, Maryland, United States

Managing telecommunications systems for a multi-location health care organization.Utilizing Avaya Aura series of systems to support the the entire organization.

Chesapeake, Virginia

Management of telecommunications systems.Conversion of entire legacy Nortel telecommunications system to state of the art Avaya Aura 8 system.Managing Avaya Aura 8 and legacy Nortel telecommunications environment.Managing communications voice and data circuits.Managing a team for a world class implementation of a SIP based call center solution using VoIP technology.Assisting with Local and Wide Area Networks management.Developing and maintaining corporate standards, policies, and procedures.Developing and maintaining corporate business continuity plan.

Chantilly, Va

Design and implementation of Avaya communications solutions for mid-size companies. Analysis of customer system requirements and end user needs. Programming of Avaya Aura and Communication Manager systems.

Silver Spring, Md

Supporting and assisting the Assistant Manager of Field Operations in essential tasks in support of the 2014 Census Test. I was responsible for encoding documents, report-making, and submission of reports to upper management, including the Local Census Office Manager (LCOM), Area Manager, Regional Director, and various staff at Census Headquarters. Assisting the Regional Technician and Assistant Manager of Field Operations in acquiring space for upcoming testing and training operations. Creating Excel spreadsheets and other reports to give detailed and summary analyses of the status of the project as it progressed.Managing the field staff of 1200 and provided them guidance on areas that need attention to comply with performance expectations.Training, management, and assignment of field tasks for Crew Leaders, Crew Leader Assistants, and Enumerators. Ensuring the timely processing of payroll, applicant data, and other data elements.Managing supply room clerks in control of inventory, receipt and distribution of supplies, and preparation of requisition documents. Instructing clerks on the procedures and regulations to be followed during administrative and field operations. Provide other clerks with the plans and directives from the other managers.

Laplata, Md

Supervised 37 enumerators and three crew leader assistants during field operations. Located space for training, and notified new employees of training locations, dates, and times. Conducted training sessions for 56 enumerator trainees. Implemented mandatory training by using classroom instructions, practice interviews, and on-the-job guidance. Provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data. Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees would work. Coordinated operations with regional executives. Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision. Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules. Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties. Performed quality control checks on work submitted for processing.

Dunkirk, Md

Managed implementation of enterprise voice and data communications systems.Reviewed customer system requirements and set expectations.Controlled orders and delivery of system components.Coordinated system designs and programming.Instructed installation team of requirements for implementation.Provided training resources.Followed up on customer expectations.Successfully implemented Avaya enterprise solutions for large and small organizations. Coordinated integration of third party software and hardware into telephony solutions.Trained support and end users at customer locations.

Boulder, Co

Conducted regular HIPAA compliance checks at work sites.Set technology and security standards.Worked with external hardware and software providersSupported secure remote telecommunications.

Rockville, Md

Designed, implemented, and managed telecommunications systems, Local and Wide Area Networks with multinational teams. Negotiated and implemented contracts for hardware, software, mobile communications, and voice and data circuits. Traveled to domestic and international sites for Wide Area Network design and implementation coordination utilizing principles of ITIL and ISO/IEC 20000. Designed and implemented both Avaya G3 PBX solution and Avaya S8500 communications system with Message Manager unified messaging system using VoIP technology. Designed, implemented, and maintained a consistent IVR and ACD flow with standardized messages. Maintained uptime of Avaya voice communications system at over 99%. Trained internal support staff and end users on Microsoft Suite and Avaya telephony. Designed, implemented, and managed a 500+ node Windows 2000, XP, and 2003 based Local Area Network and integrated it into an international corporate Wide Area Network. Managed and implemented the installation of software and hardware. Created specifications, budgeted, and approved software and hardware products. Developed and documented corporate standards, policies, and procedures. Designed and installed E-mail, Internet, and remote access capabilities. Developed corporate business continuity plan.

Associate Of Arts (A.A.), Computer Science / Business, 4.0

Activities and Societies: Sigma Alpha Pi; Chapter Vice President 2012-2013; President's Award; National Engaged Leader Award; Student.

Education record

Activities and Societies: Co-Founder; The Bridge Club, Business Manager; Varsity Basketball team, JV and Varsity Soccer