Ricardo A. Email & Phone Number

Munich, Germany

Munich, Germany

• Solution owner of all Salesforce projects, focusing in Europe.• Architecture strategy management and development on Salesforce with Sales, Service and, Marketing Clouds• Development and deployment of end-to-end Project connecting Meta Platorms and Salesforce• Management of API projects• Internal Processes documentation creation

São Paulo, Brazil

• Coordinate a Salesforce developer team following agile methodologies• Architecture strategy management and development on Salesforce with Sales, Service, Marketing, and Community Clouds• Development and management of SMB Partner Community, with end-to-end development of processes, fields, record types, page layouts, flow, paths, and approval processes, allowing SLA measures, enhanced team management, and improved client support journey.• Salesforce Contact database cleanse with an improvement of approximately 75%• Development of Lead Process• Rebuild of Customer Care journey and processes and full development on Salesforce org.

São Paulo, Brazil

• Manage projects on Salesforce across national and global teams• Architect and develop CRM system migration and processes to Salesforce with Sales, Service, and Community Clouds.• Manage and develop Salesforce improvement cases in a+1000 users org• End-to-end development of a CRM migration processes, fields, record types, page layouts, flows, paths, and approval processes, allowing full compatibility with Salesforce org.• Creation of all Salesforce Playbooks and most common user errors and how to solve them, enabling a clear vision over all the internal processes related to Salesforce and its most common errors

São Paulo, Brazil

• Managing Salesforce across +100 users, assuringits usability and integration with different platforms.• Sales Enablement management and execution.• Ensure best-in-class data-quality policies, reducing wrong data input by an average of 80%.• Evaluate data sets in order to create automated workflows, processes builders, flows anddevelop reports and dashboards through KPIs, reducing unnecessary costs by EUR 10.000.• Business analysis and companies OKRs monitoring, developing strategies to achieve eachone.• Sales pipeline and processes administrator, with budget, forecast and compensaGonmanagement and discussion.

São Paulo, Brazil

• Manage HubSpot usability across +40 users.• Evaluate data sets in order to create KPI’s, automated workflows, and develop reports and dashboards.• Manage and analyze A/B tests.• Sales pipeline and processes administrator. • Develop business studies.

São Paulo, Brazil

São Paulo, Brazil

São Paulo, Brazil

São Paulo, Brazil

Araraquara, São Paulo

Araraquara, São Paulo

Expeditioner

Master Of Business Administration - Mba, Project Management

Bachelor'S Degree, Economics

Activities and Societies: - Empresa Júnior - Trabalho Voluntário