Diana Cole Email and Phone Number

Supervised billing staff of 10-15 employees managing daily billing operations including, but not limited to: customer service, registration, charge entry, payment posting, claim cycles, statement cycles and A/R follow-upStrategic performance management of collections to reduce Days Sales Outstanding (DSO)Maintained billing staff accountability by coaching, counseling and disciplining employees; planning, monitoring and appraising job resultsCommunicated and resolved billing issues with physicians, office managers and upper level managementNavigated account relations with client customers

Trained physicians, clinical and billing staff on EMR/PM system and billing processesReviewed all contract and fee schedule negotiations; lead large scale payer related projects to resolve reimbursement and contracting issuesMonitored relevant industry news and related business topics and relayed information appropriately to management and/or staff membersPhysician credentialing/re-credentialing for state licensing, insurance and hospital appointmentsImplemented electronic automation such as electronic claim submission (ECS), electronic funds transfer (EFT) and electronic remittance advice (ERA)

Hired, trained and managed a billing team upward of 15 members for 35 statesAnalyzed accounts receivable trends, realigned staff, revised policies and procedures Implemented strategic improvement plans from reports analyzedOrganized compliance meetings enforcing best practices and new policy role out

Monitored team goal performance, conducted employee reviews and provided customized coachingMotivated team members and promoted a positive atmosphere

Patient/insurance company relations resolving third party reimbursement for services provided in over 35 statesAccurate time management of billing procedures and workflow processes

Serve customers while maintaining a pleasant atmosphere.Train new employees in customer relations.Emphasize customer satisfaction.

Created and disseminated marketing pieces, story ideas and press releases to members of the media.Negotiated details of contracts with entertainers and vendors for large scale events.Completed event logistic task lists and helped execute large-scale events.