Robert Coletti Email & Phone Number

Athens, Ga, Us

Cambridge, Ma, Us

England, Uk, Us

Piksel delivers online video technology solutions to broadcasters, enterprises, and faith-based organizations. Our solutions help maximize your reach and return with video.Manage business operations for U.S. under specific product go-to-market, including P&L responsibility. Commercial and Operational responsibility as general manager include customer success, account management, sales, marketing, customer support.

England, Uk, Us

I lead operations and customer success for Piksel and manage Piksel's Live Streaming service, an end-to-end technology platform, supporting the successful business of Broadcast, Enterprise, & Faith-based clients.Leadership- “Light a fire in their hearts, not under their chair"- Lead team of 16 employees in daily operation and strategic goals- Versatile management style adapted for different situations and personalities- Focus on hands-on leadership, pulling togetherOperations- Directly manage 24/7 Broadcast Operations Center & Live Engineering teams- Staff management, partner engagement, inventory- Introduce operational efficiencies that reduce costs, drive revenues- Follow ISO and ITIL Compliance in all processesSolution Manager- Architecting next-generation Live Streaming solutions- Managing key products in Live Encoding- Content Delivery Network (CDN) Admin for AkamaiCommercial Contribution- Support client acquisition through opportunity assessment, solution architecture, & deployment- Collaborate with Development and Sales team to replicate real-world workflows pre and post sales- Generate new leads through network & thought-leadership involvementLive Stream Engineering- Experience with provisioning all CDN accounts in Akamai and gathering usage reports on CP codes- Experience with cloud managed services on Amazon Web Services (AWS)- Experience with Wowza Cloud encoding/transcoding with Stream Packaging on all devices (e.g. Apple HLS, Adobe HDS, Microsoft Smooth Streaming, and MPEG-DASH.- Experience with configuring video encoding applications (e.g. Elemental Live, Elemental Delta, Media Excel, Wowza, Wirecast, Kulabyte).- Experience with video monitoring and support technologies and procedures (e.g. Evertz, Akamai)- Excellent software problem-solving skills and ability to navigate challenging situations.- Excellent customer service during On Call, On Site, and email support modes.

England, Uk, Us

Manage Piksel's Live Streaming service, end-to-end technology and service supporting over 4,000 Live Events a month.Key functions of this role include:Operations management - manage engineering and support teams, vendor/partner management, inventory. Introduce operational efficiencies that reduce costs and drive new revenues. Project Manager- Managing key projects in Encoding, CDN, Cloud Software for Live Streaming, including architecting next-generation Live Streaming solutions.Entering new businesses with Live video technology, and supporting new customer acquisition through opportunity assessment, solution architecture, and deployment.

England, Uk, Us

•Stabilization in business with churn reduced to from nearly 8% to 1%•Increase revenue within existing customer base by 5%•Used customer advocacy to improve product and customer satisfaction•Technical video product expert - OVP, OTT, Live Streaming, Mobile•Directly contributes to company's core values and messaging through Thought Leadership•Integration and revitalization of two legacy faith brands into unified business, resulting in Piksel Faith, the world's premier online video solutions provider for the faith community

Seattle, Wa, Us

Duties included staffing, scheduling, inventory, customer service, and managing sales and expenses.Manage business: Inventory management, finances, P&L, quality assuranceManage people: staffing, scheduling, customer service• Led 30% revenue growth• Successfully Improved store workflows, efficiencies, and customer focus to increase average ticket price. • Increased return corporate contributions across all categories. • Improved store's county health score from 91 to 100, and increased store's EcoSure Audit from a 90 to a 98.Roles in tenure include Shift Supervisor, Assistant Store Manager, Store Manager.