Roger Colter Email & Phone Number

Danville, IL

Aftermarket Systems Support

DataBase Administration – US Customer Service Installed BaseBusiness Analyst / Field Service customer DataIdentify anomalies in data providing definition referral to appropriate teams for resolutionTroubleshoot issues in notification, order, tasks, service agreements, maintenance scheduling systems and equipment to assure timely resolution for user.

Durham, NC USA

• Contracted position through Adecco Employment Services to address IMSDB project work.
• SME-SAP ECC US system, equipment, maintenance schedule interface with service contracts, notification, task, order, invoice and partner data. Primary support to field engineers for error correction, updates, scheduling.
• Defined and initiated metric report process in US adopted for global use.
• Identified, tested and validated SAP ECC fields interfaced to Sales/Marketing, Profitability Reporting, Business Intelligence and Service Contracts-Quote systems to position users in multiple domains with data to.
• Developed SAP data extraction requirements/UAT validation US installed base report. Gained peer recognition as SME to address revision and user testing of install base report transaction.
• Created monthly reports for use in planning-projections of production & service support, identification of mandatory actions, target marketing, strategy development and analysis.

Started in PRN role 20/hr week to fill needs in IT team. Quickly moved into part-time (32-40 hr/week) with focus on customer support - first tier support remote solution with going to user location when needed to support operating systems in Novell, Citrix and windows Active Directory. Appoximately 256 healthcare related software applications supported..

1099 contractor providing IT support in software and business applications for mainframe and desktop systems locally and in mid west region. - PL/I consultant with IBM for Enterprise Database Project at Columbia House- PL/I consultant with Degit, Inc. placed with Kanbay, Inc, to work on EMC, Inc. team for Information Resources, Inc Enterprise Solution.

Application Support role to Engineering and manaufacturing bill of materials systems for Delphi Electronics customer. IMS and DB2 databases supported in mainframe environment using PL/1, COBOL,Eastrieve,CLIST,ReXX, JCL, Assembler, HTML, TCP/IP and similar tools. Strong emphasis on configuration management as SEI-CMM level III organization. System Life.

Interviewed applicants for Food Stamps, Medicaid and Aid to Families with dependent Children (AFDC) to gather verifications and determine eligibility levels for beneifts. Managed caseloads of up to 250 households representing close to $3 million in annual benefit distribution. Member of pilot team responsible for defining requirements for Indiana Computer.

Bachelor Of Science, Music Area - Education Major

Worked part time 26-32 hrs / week with Marsh Supermarkets on 3rd shift as cashier and stockman while attending Indiana Wesleyan University.

Information Technology

Post graduate work completed while working full time with the State of Indiana. Acummulated 20+ hrs toward certificate in Information.

Certification, Industrial Education

Added Industiral Cooperative Education Certification to teaching license and completed 44 hrs post graduate studies in Industrial.

Diploma, Acdemic