Richard Conway Email and Phone Number
Richard Conway work email
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Richard Conway personal email
Through strategic negotiation and adept problem-solving, I've cultivated robust business relationships that not only enhances operational performance but also prioritizes community or customer impact. My hands-on experience in asset, customer and contract management ensures the delivery of high-quality services, aligning with the principles of commitment to excellence and customer satisfaction.Meanwhile my excellent cultural change leadership has delivered group topping engagement and retention scores and restored profit and client confidences.
Service Stream
View- Website:
- servicestream.com.au
- Employees:
- 2293
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Contract Manager + Service Delivery ManagerService StreamBendigo, Vic, Au
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Service Delivery Manager/Contract ManagerService Stream Aug 2023 - PresentBendigo, Victoria, AustraliaLed a team of 67 staff to manage assets worth 2.1Bn and an annual budget of $30.1M, covering the Coliban Water region in Victoria, Australia.• Improved reporting and on-time delivery from 80% to 95% in Water, Wastewater, and Treatment Plant asset management.• Restructured business operations to enhance performance and developed collaborative work processes with ServiceStream for improved customer response times.
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Director Of Infrastructure And AssetsGoulburn Valley Health Sep 2020 - Aug 2023Shepparton, Victoria, Australia• Led infrastructure, projects, BioMedical, Engineering, and grant funding operations with a team of 22 staff members.• Developed and implemented the first Asset Management investment plan accepted by the State of Victoria.• Achieved a project completion rate increase from 55% to 97% and doubled grant income in the first year. -
Manager AssetsCampaspe Shire Council Oct 2019 - Sep 2020Echuca, Victoria, AustraliaStaff reporting: 15Budget: $10M -
General Manager Infrastructure ServicesCampaspe Shire Council Jul 2018 - Oct 2019EchucaLead the infrastructure division for Campaspe Shire. Works, Asset Management, Developments, Engineering Design and Plant and Fleet. Up to $35M in capital works each year and 90 staff.Staff reporting: 90
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Asset ManagerCampaspe Shire Council Dec 2016 - Jul 2018EchucaOwner and strategy lead for long term capital and operational planning for spending on acquisition, disposal, maintenance and upgrade of assets. Corporate Asset Risk leader, lead for state and federal funding support, lead for regulatory compliance, lead for corporate Business Continuity Planning.Leading staff across civil construction, building maintenance, asset management, road governance and engineering design disciplines.Staff reporting: 16
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Regional Manager Bay Of Plenty And East Coast New ZealandAccident Compensation Corporation (Acc) Aug 2013 - Nov 2015Tauranga New ZealandPlanning and delivering the regional programmes for the Bay of Plenty and East Coast. Responsible for driving down injury and re-injury rates, driving improvements to employer activities that will improve injury and disability incidents, also the lead relationship manager for the biggest and most important relationships.Relationship lead for the Safe Communities scheme for Tauranga, Rotorua and Taupo. National lead for Safe Communities also project lead for the Road injury pevention workstream.Managing and developing the injury prevention and customer relationship staff in the region. -
Asset Strategy ManagerMercury Nz Aug 2010 - Aug 2013Senior Manager and responsible for long term management, acquisition, disposal, maintenance and upgrade of MRP assets worth in excess of NZ$6.2BN.Annual operating budget of $52M.Corporate Asset Risk leader, Long term strategy for the portfolio of assets, Lead for regulatory compliance, Lead for corporate Business Continuity Planning. -
Chief ExecutiveUrban Plus Ltd Apr 2007 - Aug 2010Wellington RegionChief Executive for this organisation managing $17M worth of capital property, $18M capital funds and $1.4M of operational income. Primary tasks:• Advising the board on company matters• Creating and maintaining key peer contacts• Writing and adhering to sound budgets• Hiring the staff and organising the structure of the company• Full financial/operational responsibility• Setting the direction for the organisation – Business Planning• Achieving key stage points in the companies development• Managing the Public Relations for the organisation• Delegating tasks to key staff and managing projects directly or through staff as appropriateMain achievements:1. Partnering with a local business to deliver homes at 33% of market cost.2. Creating a viable company out of a Council department in 16 months.3. Asked to be an expert witness at the New Zealand Governments investigation in to Social Housing reform.4. Improving client satisfaction from 67% to 98%.5. Increased payment performance to 90% and bad debts to less than 1% in 2 years.6. Keeping the team on board whilst making all of the changes necessary for success. -
Commercial ManagerKaipara District Council Aug 2005 - May 2007Responsible for Refuse, Waste Water, Water Supply, Properties, Consent Compliance and Insurance. Budgets in excess of $15M.Primary tasks:• Lead public consultation on a range of Council activities• Budget creation, management and reporting for the Assets department• Write reports for publication including the districts’ Annual Plan and Long Term Plans, as well as reports for and attendance at Council meetings.• Ensure that Council assets are managed in the best possible fashion politically, technically and financially.• Deputise for the assets manager and act in his absence.• Manage asset maintenance throughout the district.Main achievements:1. Writing and implementing the strategic asset plans and Council long term plans.2. Innovating service delivery in a number of key areas and keeping the Council and ratepayers on board. -
Operations ManagerAuckland Regional Transport Authority Feb 2004 - Aug 2005Primary tasks:• Manage the CPO (Central Post Office) - both retail sector and finances as well as in the role of Facility Manager. • Liaise with interested parties i.e. Fullers Ferries, ARC, ACC, ARTA, Police and Fire Service. • Manage operational finances and reporting procedures for the BTC.• Devise and implement an Asset Management plan for the Britomart, Auckland ferry and all Auckland’s rail terminals. • Write and negotiate commercial agreements• Create and plan 3-year budget for the Britomart. Main achievements:1. Creating from scratch and implementing successfully an asset management plan for all of Auckland’s railway stations and ferry terminals. 2. Improving the financial viability of the CPO by working with tenants and rail operators.3. Turning the station from an arguable health hazard to a viable commercial and operational centre of excellence. -
OperationsEasyjet Jan 1997 - Feb 2004Ran the worldwide operation of the business day to day including crewing, maintenance, air traffic, security and scheduling
Richard Conway Skills
Richard Conway Education Details
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B.Sc Hons -
Bedford CollegePost Graduate Certificate In Management -
Luton Sixth Form CollegeA- Level, , A/S
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Institute For Strategic LeadershipStrategic Leadership
Frequently Asked Questions about Richard Conway
What company does Richard Conway work for?
Richard Conway works for Service Stream
What is Richard Conway's role at the current company?
Richard Conway's current role is Contract Manager + Service Delivery Manager.
What is Richard Conway's email address?
Richard Conway's email address is ri****@****.org.au
What schools did Richard Conway attend?
Richard Conway attended University Of Leicester, Bedford College, Luton Sixth Form College, Institute For Strategic Leadership.
What are some of Richard Conway's interests?
Richard Conway has interest in Social Services, Children, Economic Empowerment, Politics, Education, Human Rights.
What skills is Richard Conway known for?
Richard Conway has skills like Negotiation, Problem Solving, Company Representation, Strategic Planning, Team Building, Budgeting, Customer Relations, Contract Negotiation, Forecasting, Cross Functional Team Leadership, Business Strategy, Critical Thinking.
Who are Richard Conway's colleagues?
Richard Conway's colleagues are Arslan Ahmad, Zohaib Ashraf, Graeme L., Danny Phan, Ryan Mclean, Chengli Yu, Alison Starkey.
Not the Richard Conway you were looking for?
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Richard Conway
I Help Company Secretaries Eliminate Grind | Founder & Ceo, Boardcycle | Governance Expert | Former Asx-Listed General Counsel & Company SecretarySydney, Nsw -
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1jhg.com.au -
1saicmb.com.au
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