Offering the following part-time freelance consulting services:-JIRA & Confluence configuration and administration-Quality Assurance (hands-on testing, test plan creation and revision, SOP and process evaluation and improvements, team management and training, etc).-Agile Coaching (process and practices evaluation and improvements, metrics/KPI analysis, visualization, and reporting, individual and team training, etc).-Project Management & Coordination (product/project evaluation, roadmap creation & revision, requirements gathering and documentation, backlog evaluation, revision, & prioritization, budgeting, etc).-Business Management (Business plan creation, evaluation, and revision, bookkeeping, data entry, data analysis and visualization, competitive analysis, etc).Contact me for more information!

-Scrum master for the infrastructure, SRE, and mobile teams: facilitated scrum events and agile ceremonies, analyzed and reported on team metrics, coached and mentored the teams in the agile mindset and the scrum, kanban, and scrumban framework(s), identified opportunities for continuous improvement and experimentation, etc.-JIRA and Confluence administration: creating projects, spaces, and boards, custom fields, schemes, user management, advanced roadmaps, utilized advanced queries, dashboards, and automation for monitoring KPIs and metrics-Worked with engineering managers and product managers on roadmap planning and dependency mapping-Spearheaded financial tracking across all of engineering, using JIRA data to create data visualizations in Domo to assess the level of effort/resource allocation for various high level initiatives

-Assist Technical Program Managers with capturing and documenting requirements, scope, risks, stakeholder identification etc for PRDs and other project documentation-Lead daily stand-ups and facilitate meetings, taking minutes and documenting action items-Assist with JIRA administration-Champion the agile mindset and advocate for the utilization of scrum and kanban processes in an agile/waterfall hybrid environment-Help manage and track hardware deployments, changes, and upgrades

-Manage a team of 4 leads and 26 testers for the Xbox Series X|S, overseeing day-to-day operations, tasks, and test execution, assist with staffing and hiring, scheduling, coaching and mentoring, personnel issues, etc.-Create documentation and hands-on training for testers and leads on tools, processes, and best practices-Work with area owners and stakeholders to prioritize and assign tasks and testing -Create and generate daily and weekly reports on team KPIs, test and task progress, status updates, tracking bugs in ADO

-Act as Scrum Master for 3-5 teams of 30-40+ people, analyze data to identify opportunities for coaching and mentoring in the Agile mindset and various frameworks, attend and facilitate Scrum events and Agile ceremonies (stand-ups, planning, scrum of scrums, grooming, retrospectives etc.)-Manage team JIRA and Confluence needs in an administrative function, creating and modifying boards and workflows, assisting with user management and permissions, ticket tracking etc.-Create advanced queries, filters, and dashboards within JIRA and Confluence to track daily, weekly, and monthly metrics/KPIs to help teams meet milestones and deliverables on-time-Perform data analysis to create daily status reports/burndowns and weekly and monthly performance metrics reports-Present metrics and other performance data to teams as well as director-level stakeholders-Over the course of 2018, ticket life cycle/lead time was reduced by 70%, sprint commitments met increased from 30% to 78%, sprint volatility/scope change decreased from 43% to 29%, and time to release was reduced by 50%

-Act as Scrum Master for the development team: lead daily stand-ups, remove impediments for the team, track project and sprint velocity and schedules by creating daily burndown reports, assist Product Owner with sprint planning, backlog grooming, task estimation, creating and tracking GANTT charts, assist with overseeing Scrum Events, etc-Track and update project & sprint velocity, KPIs, and performance metrics via JIRA dashboards, tools, and reports to support sprint and project goals-Coordinate with internal and external stakeholders and partners and assist with production tasks as needed-Manage QA staff, supervise and assist with day-to-day workflow and tasks, develop SOPs and best practices-Manage internal and external databases (JIRA), tracking, editing, creating, and assigning tickets as needed-Create and revise documentation, test plans, and reports-Created release checklist, assisted with release planning and management-Help manage social media marketing and community management as well as customer service operations

-Manage communication between external QA staff and internal development and production teams-Track tickets/manage database (JIRA), writing, editing and assigning bugs as needed to development staff-Provide FQA/black-box testing on a live-ops iOS and AOS title-Assist development staff with outstanding issues and investigations-Create, revise, and execute entire test plans and individual test cases-Occasionally assist with basic IT issues and troubleshooting

-Tested software on PS3, Xbox 360, and PC for localization and functionality issues on four shipped titles-Wrote detailed, technical bug reports-Provided feedback to leads on testing processes-Assisted in the ESRB ratings process, capturing video footage of gameplay as well as compiling documentation of any pertinent language

-Provided customer service and technical assistance with basic a/v, computer, printer, and network issues-Responsible for computing center front desk receptionist duties, including customer service, operating multi-line phone system, monitoring and regulating laptop and equipment inventories

-Responsible for campus outreach and mentoring and assisting other students involved with Student Leadership-Founded and co-chaired the Student Lobby Committee, and organized a student rally to protest budget cuts-Received leadership training and attended and participated in development workshops-Served on a number of committees with school faculty and administration, voicing the needs and concerns of the student body

-Worked and supervised control room office duties, including reception/customer service and access control, monitoring CCTV camera and alarm system, administrative tasks such as operating multi-line phone system, report writing, filing, data entry, maintenance of Outlook calendar etc.-Assisted in the training of new employees and employees unfamiliar with off-hours and overnight operations-Supervised overnight operations and staff, with frequent large, late night private events and parties

-Tested Xbox and Xbox 360 software and hardware pre-release-Conducted manual black-box testing, including sanity, smoke, and stress tests-Validated and reported issues to the leads-Provided feedback on processes and methodologies