Rory Cunningham Email & Phone Number

Dundalk, County Louth, Ireland

• Successfully managed global fraud leads and escalations from other departments, providing valuable feedback and updates to improve processes and policies.
• Demonstrated expertise in detecting and responding to sophisticated money laundering operations, adhering to compliance regulations and escalating suspicious activity for reporting.
• Conducted thorough and efficient reviews of complex, high-profile fraud claims referred by the financial ombudsman services, providing clear and… Show more
• Conducted thorough and efficient reviews of complex, high-profile fraud claims referred by the financial ombudsman services, providing clear and actionable recommendations.
• Utilized SQL and Excel skills to conduct proactive fraud reviews, identify risk indicators, complete root cause analyses, and prevent significant losses.
• Key role as a Subject Matter Expert to support Risk Investigator team-mates:o Ensured adherence to quality and regulatory standards through the completion of weekly quality assessment reviews and personalized coaching.

Paypal

• Reviewed approximately 100 global PayPal accounts daily, accurately determining legitimacy of activity and account holders, identifying associated risks posed by fraud indicators, and ensuring appropriate restrictions.
• Demonstrated proficiency in KYC and customer due diligence processes, conducting thorough and compliant reviews of customer information to identify potential risks and ensure regulatory compliance.
• Reviewed and processed… Show more
• Reviewed and processed customer unauthorised access and stolen financial claims, handled account limitation/restriction appeals and responded to fraud and customer due diligence related email queries.
• Detected multiple fraud types including account takeover, stolen financials, collusion, money laundering, unauthorised account creation/stolen ID, high-risk selling activity, and notified management of any trends or.
• Consistently achieved all metrics targets, including over $170,000 in annual savings and accuracy in decision making. Show less

Dundalk, Louth, Ireland

• Responded to 70+ customers (from North America, and later from UK and Ireland) daily, resolving a wide range of problems: payment issues, holds and reserves, adding or withdrawing funds, disputes and claims mediation.
• Maintained a customer satisfaction rating of above 95% and met handling time targets, consistently ranking at the top of the internal score… Show more
• Maintained a customer satisfaction rating of above 95% and met handling time targets, consistently ranking at the top of the internal score board.
• Served as a member of the Customer Identification Program (CIP) taskforce, improving my team’s performance in customer identification processes from 60% to 100% compliance within 2 months through monitoring, testing.

Haifa, Israel

Researched audio-visual digital capture standards and ensured all outsourcing projects are of an archival standard. Liaised with external vendors and curators for service contracting, troubleshooting and research and development purposes. Catalogued audio-visual and photographic materials, wrote reviews and assessed materials for preservation purposes..