Strategy development, business process modeling, data analysis, systems testing and implementation.Improvement/Development of workflow, accounting, procurement, credit administration, risk and account management.Development and documentation of applications and build requirements.Requirements identification using industry standard analysis techniques.

Technical supportProvide first level technical support, advice and assistance to Intuit customers and resolve technical software system issues following established guidelines and demonstrating high service standards. • Interface with customers and facilitate various customer support issues including guiding customers on the filing process, resolve data transfer issues, assist with online account setup and access and data entry.• Escalate customer to higher level technical support as needed.

Drove the administration, execution, implementation, and management of credit and fraud activities including applications, fraud monitoring, quality, regulatory compliance, risk mitigation, investigations, and reporting. • Reviewed, evaluated, and processed standard and non-standard credit card applications in accordance with established procedures, and ensured compliance standards were consistently met and maintained.• Monitored daily lost/stolen reports to minimize further risk and reported all non-compliance, legal and regulatory violations following established protocols.• Established case files on accounts with financial crime activity and utilized best practices and available tools and resources to monitor and manage fraud cases to maximize recovery results.• Prepared Suspicious Activity Reports (SAR) for evidence of fraud or misuse of credit cards.• Processed monetary and non-monetary adjustments as required.• Worked collaboratively with law enforcement and other federal and state agencies to investigate and mitigate fraud activity.

Facilitated and coordinated loan activities for residential and commercial loans including origination, risk assessment, relationship management and professional and community relations following established lending policies and regulatory standards. Ensured exemplary customer service during all interactions with clients and other stakeholders.• Originated residential and commercial loans including new construction.• Monitored market trends and collected, analyzed and reviewed financial statements, income tax returns, and other pertinent documents to determine customer’s credit-worthiness.• Maintained communication with clients and agents and provided loan status during overall process.• Established and maintained strong relationships with local and national lenders and determined best product mix to meet client’s specific needs.• Leveraged strategic relationships with local builders, realtors, and subdivisions to drive pipeline development.• Conducted home buying and real estate investment seminars and workshops.• Met/exceeded sales goals and objectives to achieve company revenue growth.

Originated, guided, and managed the loan process for sub-prime and residential loans from initial application through closing, and facilitated required activities following established guidelines and standards to ensure quality and compliance.• Requested, obtained, and analyzed all pertinent loan documents including employment verification, assets, income, liabilities, income tax statements, and credit report to determine client’s credit-worthiness.• Engaged with local real estate agents and builders to market and promote loan products and programs.• Ensured compliance with all policies, procedures and regulatory standards.

Supported daily operational activities and marketed and processed residential and consumer loans. Obtained and reviewed applications and all required documents, adhered to all quality and compliance requirements, and delivered a high level of customer service to maintain customer satisfaction and loyalty, and meet company financial goals and objectives.• Reviewed and discussed loan options with clients and recommended products/programs to best meet their specific needs.• Coordinated and facilitated local CRA and community events with youth and adult groups to discuss budgeting, credit and home buying.

• Built, modified and updated all cardholder communications for the Harris Bank, Partners First and Wells Fargo bank card portfolios.• Monitored the testing of cardholder communications for end-users.• Monitored and maintained plastic production levels.• Monitored plastics production process to ensure quality in accordance with bank specifications.• Data gathering and analysis to facilitate systems integration.• Developed procedures for the modification of cardholder communications.

Conducted interdepartmental training of credit review procedures.Responsible for effective communication with clients, personal bankers and management.Developed procedural flow charts.Conducted weekly audits.Analyzed daily/weekly reports.Monitored and evaluated staff performance.Reviewed client credit reports and financial information.Revamped the credit review procedures for greater efficiency.Developed of call monitoring procedures for the Q/A department.Facilitated periodic departmental impact presentations.

Processed an average of 140 new credit applications per day.Determined appropriate lines of credit based on credit and financial data.Strengthened bankcard portfolio through sound decision-making practices.Manually scored consumer credit profiles.Approved or declined line increases.Utilized computer system in detecting fraud.