R. D. (Raksha) Bertsch, Msm Email & Phone Number

Alpharetta, Ga

DE&I Council Member

Alparetta, Ga

The group is designed to connect professionals to other professionals and hold discussion forum on exchange of professional learning.

Atlanta

• Communicate with franchise operators to provide information required for deployment process• Account for relationship management ensuring that customer requirements are addressed• Partner with internal support groups and subject matter experts to ensure total customer care

Alpharetta, Ga

│★PROVEN SUCCESS AND EXCELLENCE IN SERVICE★◊ Effectively manage numerous priorities simultaneously while coordinating 100% of facility operations including business risk continuity plans and security assessments, and demonstrating outstanding leadership in the following areas: o Onboarding of new hires, benefits enrollment, training, orientation and all other human resource affairs at the local level. o All facility reconfiguration projects, telecoms and security. o Event planning and coordination of support teams including presentations. o Company fleet operations and assignments. o Planning, scheduling and managing administration of office operations including travel, technical support and calendar. ◊ Participate directly in organizational design and definition of roles and responsibilities including process design, tracking and reporting issues, and defining and measuring success metrics while closely monitoring change activities and progress. ◊ Expertly manage expense reporting and budget control with a 30-40% ($1M) positive annual variance in 2012 and a positive variance of 25% ($1.5M) for 2013.◊ Demonstrate outstanding project management skills while leading and facilitating the building of new facilities, relocations and reconstruction, consistently completing projects below projected budget.

★IT IS ALL ABOUT CONSUMER SERVICES AND BUSINESS RESULTS★◊ Reviewed applications for correctness and completeness and performed credentialing steps per documented procedures, validating legitimacy and status of business in order to determine pass/fail status.◊ Conducted intensive research of customer background information including law enforcement agencies for authentication of company accounts.◊ Reduced production backlog by 90% during my first month of employment with 100% customer satisfaction and accurate reporting of pass/fail status for permissible use of data resources.◊ Ensure all business documents and supporting research are accurate, in good standing, verified and included in the file for future audits by the Federal Trade Commission or other outside agencies.◊ Contacted external customers via phone and/or email to verify information and request additional documentation as appropriate, updating various internal systems with credentialing progress and the final determination.

★BUSINESS DEVELOPMENT AND DELIVERY OF PROMPT SOLUTIONS★If you cannot build team collaboration and motivation, you need urgent solutions.◊ Prepared, processed and reviewed all purchase and license agreements and quotes to ensure 100% compliance with company policies and practices for potential problem resolution. ◊ Supported the regional sales management team by monitoring forecast and pipeline data for assigned territories to achieve target sales goals.◊ Determined contribution, gross margin and net present value of proposals; gathered and processed customer order data for management review and approval.◊ Oversaw distribution of sales collateral and marketing materials in a timely manner to sales force to increase opportunity for achieving competitive advantage..

★ ACCURATE DOCUMENT PREPARATION AND MANAGMENT IS THE KEY FOR BUSINESS OPERATIONS★ Communication skills are essential for sensitive matters and customer relations.◊ Successfully managed a caseload of 250 active cases, providing support for trial preparation and team delegation in the legal practice area of foreclosure and bankruptcy. Prepared various contracts and documents with supervisory interface.◊ Handled all scheduling of travel in addition to litigation matters including depositions and mediations, calendar and other events.

★ STRUCTURE AND DESIGN ARE IMPORTANT -BEFORE YOU ASSIGN MULTIPLE TASKS, BE SURE THEY WILL BE HANDLED CORRECTLY, EFFICENTLY, AND ACCURATELY. ORGANIZATIONS CANNOT AFFORD COSTLY ERRORS★◊ Provided support and assistance to legal teams in all phases of civil litigation with single-attorney caseloads of 250 plus cases.◊ Participated directly in expert witness selection and witness trial preparation.◊ Coordinated, researched and organized litigation materials from appropriate parties including electronic case filing in state and federal courts, gathering and analyzing legal research and assisting in preparation of all appellate briefs for the Southern District.

Masters Of Science, Organizational Leadership And Change, 4.0

Activities and Societies: Business and Management Community; Career Service Events and Networking Club; and Student Support.

Ba, Hr Management, 4.0

Activities and Societies: Suma cum laude honors graduate. Sigma Beta Delta MemberBachelor of Arts HR Managment