Radhika Divya Chelliah Email & Phone Number

Melbourne, Victoria, Australia

Engagement Manager at a purpose-driven management consulting firm. Effectively problem-solve and manage projects, helping clients who do good, do better. Types of projects include:- Business and growth strategy- Strategy activation and execution- Organisational effectiveness- Performance improvement- Diversity, equity and inclusion

Singapore

Change and Process Lead for Internal Target Operating Model Project (TOM)• Leading Change Management and Process Improvement teams to redesign roles of approximately 400 back-office staff across Assurance, Tax, and Deals, aimed at reducing administrative effort spent by client-facing teams, increasing utilization rates of client-facing teams, and increasing the employability of back-office staff• Translate strategic business visions from workshops with Partners into implementation plans for each line of service using human-centered design thinking, change management, and process redesign• Effectively manage stakeholders from Partners to the line of service representatives across Assurance, Tax, and Deals on implementing change• Coaching and mentoring team members without formal change management training or experience on how to view problems with a change management lens (Prosci® ADKAR model)

London (Remote)

Change Manager for Global Organizational Redesign Project• Executed a global finance transformation project to improve efficacy and cost efficiency of teams spanning 56,000 headcounts across 12 markets, reporting to the Chief Transformation Officer • Identified and built a business case for potential areas of improvement including team structure, talent fit assessment, system improvement, process improvement, and centralization of activities• Performed data analysis on finance activities performed by employees, payroll and operating costs, and transaction volumes• Conducted interviews with agency CFOs to assess As-Is organizational structure and pain points of finance teams

London, England, United Kingdom

• Performed market research, competitor analysis and benchmarking, reporting directly to the CEO• Provided insight, executed social media strategy and content creation for greater online presence • Performed research on recruitment cost analysis• Developed content for applicants to improve their digital footprint

Kuala Lumpur, Malaysia

Worked on projects in China, Singapore, Spain, Dubai, and Malaysia Change Manager for Global Enterprise Risk Planning (ERP) Transformation & Regional Finance Shared Service Implementation• End-to-end change management impacting over 100 business units in 5 regions driven by the ERP implementation and shared service implementation, reporting directly to CFOs• Conducted stakeholder alignment discussions to identify deviations from Global Target Operating Model due to standardization, tax, legal, and statutory requirements in Greater China, Asia Pacific, and EMEA• Mapped agency-specific processes to a global Target Operating Model and new ERP system design to identify people, process, and system changes• Documented changes to over 100 process maps impacting front office, finance, and minor HR processes • Delivered training and communication for over 5,000 participants globally, delivered primarily in English with language support in China and Spain• Designed knowledge transfer plan for incoming shared service staff• Completed onsite projects in Malaysia, Singapore, China, and Spain with offsite support for the project in Dubai• Worked in large, global teams with stakeholders from EY, client, third party system vendorFinance Process Analyst for Multiple Finance Transformation Projects• Conducted over 40 workshops and developed a Target Operating Model which defined the future state of key policy administration processes for a global insurer• Prepared overall project status reports and issue logs, consolidating information from multiple workstreamsChange Analyst for Goods and Services Tax Implementation Project• Conducted training and developed communication materials for 1500+ end users across Malaysia• Trained newly hired staff in the finance shared service center on the expense claim review process

Kuala Lumpur, Malaysia

Master Of Science - Ms, Human Resource Management And Organisational Analysis, Distinction

Dissertation on “The use of Analytics, Gamification, and Artificial Intelligence to increase the efficacy and cost-efficiency of employee.

Bachelor Of Commerce (Bcom), Accounting