Randall Delling Email & Phone Number

Greensboro, Nc

Facilitated technical training and supervision support for all Charter-related products and services. Rapidly assessed and resolved problems during high-volume periods with national help desks, national and regional operations centers, and local technical staff. • Monitored billing, provisioning, ticketing, and related customer management systems.• Resolved advanced technical issues including hardware and driver installation.• Delivered exceptional customer service in a fast-paced work environment while meeting ambitious productivity goals.• Addressed and fixed complaints successfully in accordance with established guidelines.

Winston-Salem, North Carolina

Responsible for planning and implementation of strategic initiatives, system enhancements, integration and conversion projects within National General Accident & Health. Facilitate the definition of project scope, goals, deliverables, project plans, tasks and resource requirements. Work closely with both technical and business teams to document and implement solutions that are effective and align with goals & objectives.

High Point, Nc

I orchestrate the successful delivery of complex IT projects through effective communication and identification of client needs, meeting coordination, and best practices implementation. I also liaise with IT staff to develop detailed project timelines for stakeholders. In addition, I:■ Successfully startup new programs and oversee multiple concurrent projects.■ Create weekly reports for executive management. ■ Coordinate stakeholder meetings and write agendas and meeting minutes.■ Research, track, and analyze technical aspects of startup project deliverables and milestones.

Greensboro/Winston-Salem, North Carolina Area

As Project Manager II, I collaborated with Project Charter to coordinate projects and infrastructure initiatives. This required me to review project schedules, coordinate and set up new and relocation projects with outside firms, contractors, and vendors, and develop project plans and manage individual deadlines and goals. I also orchestrated utilities, access, inspections, and ordering materials for projects. In addition, I:■ Oversaw each step of the Project Life Cycle. Coordinated external contractors and vendors as well as internal teams to ensure project success.■ Coordinated and setup new and relocation projects with outside firms, contractors, and vendors.■ Implemented Risk Audit and Avoidance regimes to properly identify problems and engineered solutions in collaboration with project team.■ Reviewed bid packages and PO Requests for vendors and subcontractors.■ Utilized MS Office and Time Management software to deliver projects within schedule.

Greensboro/Winston-Salem, North Carolina Area

I provided technical training and supervision support for all TWC-related products and services, and I rapidly assessed and resolved problems during high-volume periods with National Help Desks, National and Regional Operations Centers, and local technical staff. In addition, I:■ Monitored billing, provisioning, ticketing, and related customer management systems.■ Resolved advanced technical issues including hardware and driver installation.■ Delivered exceptional customer service in a fast-paced work environment while meeting ambitious productivity goals.■ Addressed and fixed complaints successfully in accordance with established guidelines.

High Point, Nc

I installed, maintained, and supported 130 computers and technical systems across the police department. In addition, I:■ Supervised Account setup, password security, and warehouse security for equipment.■ Troubleshot TCP/IP problems within a Windows 2000/XP environment. Worked with network cards, peripherals, switches, hubs, GPS, Wireless devices, and printers.■ Coordinated the installation and maintenance of laptops, printers, and GPS in all patrol cars (200 units).■ Trained employees on new software, techniques, maintenance, and security of network, PC's, and peripheral devices.

Associate'S Degree, Computer Maintenance Technology

Computer Maintenance Technology Administration Specialist

Vocational Program, Pmp Certification

Activities and Societies: 35 Hour Class for Project Management Certification

Vocational Program, Microsoft Mcp, Mcp# 1892020

Microsoft MCP Certification MCP# 1892020