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Romain Desjours Email & Phone Number
Manager, EMEA Customer Success - Semarchy
at
Semarchy
1 work email found
@semarchy.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, EMEA Customer Success - Semarchy
Location
Mâcon, Bourgogne-Franche-Comté, France
Company size
Who is Romain Desjours? Overview
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Quick answer
Romain Desjours is listed as Manager, EMEA Customer Success - Semarchy at Semarchy, a with 188 employees, based in Mâcon, Bourgogne-Franche-Comté, France. AeroLeads shows a work email signal at semarchy.com and a matched LinkedIn profile for Romain Desjours.
Romain Desjours previously worked as Team Lead, Client Success at Semarchy and Customer Success Manager at Semarchy. Romain Desjours holds Master'S Degree, Information Technology & Project Management, Mention Bien - Major De Promotion from Université Bordeaux I.
Company email context
Email format at Semarchy
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{first}.{last}@semarchy.com
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Profile bio
About Romain Desjours
Romain Desjours is a Manager, EMEA Customer Success - Semarchy at Semarchy. They possess expertise in english, java, sql, php, programming and 42 more skills. They is proficient in Allemand, Espagnol, Italien and Anglais. Colleagues describe them as "Romain était un étudiant complet, et nous aidait à progressé grâce à ses acquis. Merci monsieur Desjours !" and "J'ai suivi Romain pdt son semestre à TEESSIDE university. C'est un étudiant extrêmement sérieux et qui a cherché à exploiter au maximum les opportunités qui lui ont été offertes (rencontres/formation au Café des Etrangers, apprentissage de nouveaux langages, approfondissement de l'Anglais écrit, musique, etc.). Il a effectué un très bon travail en stage avec une importante quantité de travail et bcp d'autonomie. Je me permets d'ailleurs de le recommander sans qu'il ne m'ait rien demandé ! A bientot Romain ;--)"
Listed skills include English, Java, Sql, Php, and 43 others.
Current workplace
Romain Desjours's current company
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Semarchy
10 roles
Romain Desjours work experience
A career timeline built from the work history available for this profile.
Team Lead, Client Success
Current- Lead a team of Customer Success Manager (CSM’s)- Onboard new team members and provide ongoing mentorship to existing CSM’s.- Participate in the recruitment efforts to help select culture and skill additions to the team to drive a well rounded, efficient, and thriving team.- Manage a portfolio of assigned customers.- Be responsible for the health, expansion, advocacy, retention, engagement, and adoption of the products by the customers. - Set benchmarks and milestones, present business reviews, product solutions, product releases, enhancements, discuss feedback, find ways to upsell new products, and make suggestions to improve the overall customer experience.- Work and partner with the Head of Global Customer Success to grow the team, set health, revenue, and career goals for the team, meet weekly to align and prioritize, plan and own employee engagement.- Report to the Head of Global Customer Success in the US.
Apr 2023 - Present
Customer Success Manager
- Manage clients relationships with a focus on customer satisfaction and achievement of client related objectives. - Implement success programs, contribute to sales, assist with on-boarding activities, and help minimize churn. - Provide insight on client-to-business interactions, improve the customer's experience through support and be the voice of the customer within the company. - Report to the Head of Global Customer Success in the US.- Help maximize the value of the products and create strategies to grow customer/fan base.- Maintain high ratings and referenceability - Help Clients build business cases, track ROI, and find potential new ways of leveraging the platform to drive value, foster adoption, as well as cross-sell, and up-sell opportunities.- Optimize existing processes within the company and actively enhance all Customer Success initiatives
Apr 2022 - Apr 2023
Consultant Indépendant
Current
Romain Desjours Consulting
Independent consultant and trainer on several topics : - Office of the CFO (Accounts Payable / AP automation, Purchasing, Accounts Receivable / AR automation, Order Management / OM Automation)- Customer services, customer satisfaction, customer experience- Technical support organization- Management
Apr 2022 - Present
Customer Success Manager
- Répondre aux besoins quotidiens des clients- Produire des ressources : vidéos, tutoriels, cours en ligne...- Création et gestion d'outils internes- Recensement et priorisation de demandes de fonctionnalités- Détection d'opportunités d'up-sell / cross-sell- Agrégation de données pour définir des plans d'actions- Gestion de la plateforme d'échanges clients- Participation à des évènements clients- Récolte de témoignages Gartner Peer Insights
May 2019 - Apr 2022
International Technical Support Engineer
Support téléphonique et email pour les clients, partenaires et filiales du groupe dans l’utilisation, l’installation et le paramétrage des solutions Esker :- Fournir une solution technique et/ou fonctionnelle en respectant les SLA pour chaque ticket entrant- Utilisation et contribution à la base de connaissance dans Salesforce- Gestion de la relation entre les services R&D/Consulting/Commerciaux/Infrastructure et le terrain.- Garantir la satisfaction client à tout moment- Gestion des priorités- Participation à l'amélioration continue dans le cadre d’une méthodologie Agile.- Formation de clients et collaborateurs- Veille technologique- Transfert des demandes de fonctionnalités aux responsables produits- Reporting au management- Gestion de crise
Oct 2015 - May 2019
Consultant Applications
Conception, développement, débogage, tests unitaires, livraison...Environnements Mainframe IBM (MVS, PACBASE).SharePoint 2013.Java J2EE.Migration d'application Team Developer.
Sep 2013 - Sep 2015
Concepteur / Développeur R&D
Conception puis développement d'une application Windows 8 visant à faciliter et encourager l'utilisation de la méthode Agile Scrum sur écran tactile :- C#- .net Framework- XAML
Jun 2013 - Aug 2013
Directeur De Projet
Junior Miage De Bordeaux (Jumbo)
Rédaction de cahiers des charges et contrats, suivi de projet, développement web (PHP, HTML, CSS, JavaScript), contact avec le client, participation à la vie de l'association...
Jun 2013 - Apr 2015
Jan 2012 - Jun 2012
Team & coworkers
Colleagues at Semarchy
Other employees you can reach at semarchy.com. View company contacts for 188 employees →
AI
Anastasia Ilinskaya
Colleague at SemarchyStrasbourg, Grand Est, France
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LC
Lucille Cortés
Colleague at SemarchyFrance
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HR
Hugues Rérolle
Colleague at SemarchyFrance
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MT
Michael Turchi
Colleague at SemarchyFrance
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AK
Ariel K.
Colleague at SemarchyFrance
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VM
Vaibhav M.
Colleague at SemarchyNoida, Uttar Pradesh, India
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KB
Kapil Bhati
Colleague at SemarchyNoida, Uttar Pradesh, India
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CF
Cecile Franchini
Colleague at SemarchyFrance
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TS
Timothy Spencer Mills
Colleague at SemarchyAuburn, Maine, United States
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CR
Chloé Remy
Colleague at SemarchyLyon, Auvergne-Rhône-Alpes, France
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Anastasia Ilinskaya
Colleague at SemarchyStrasbourg, Grand Est, France
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LC
Lucille Cortés
Colleague at SemarchyFrance
View →
HR
Hugues Rérolle
Colleague at SemarchyFrance
View →
MT
Michael Turchi
Colleague at SemarchyFrance
View →
AK
Ariel K.
Colleague at SemarchyFrance
View →
VM
Vaibhav M.
Colleague at SemarchyNoida, Uttar Pradesh, India
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KB
Kapil Bhati
Colleague at SemarchyNoida, Uttar Pradesh, India
View →
CF
Cecile Franchini
Colleague at SemarchyFrance
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TS
Timothy Spencer Mills
Colleague at SemarchyAuburn, Maine, United States
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CR
Chloé Remy
Colleague at SemarchyLyon, Auvergne-Rhône-Alpes, France
View →
4 education records
Romain Desjours education
Master'S Degree, Information Technology & Project Management, Mention Bien - Major De Promotion
Bsc Web Development, Programming For Mobile Devices & Web Authoring
Diplôme Universitaire Technologique, Informatique, Mention Bien
Bac Sti Génie Electronique, Électronique, Mention Très Bien
Lycée Camille Claudel Digoin
FAQ
Frequently asked questions about Romain Desjours
Quick answers generated from the profile data available on this page.
What company does Romain Desjours work for?
Romain Desjours works for Semarchy.
What is Romain Desjours's role at Semarchy?
Romain Desjours is listed as Manager, EMEA Customer Success - Semarchy at Semarchy.
What is Romain Desjours's email address?
AeroLeads has found 1 work email signal at @semarchy.com for Romain Desjours at Semarchy.
Where is Romain Desjours based?
Romain Desjours is based in Mâcon, Bourgogne-Franche-Comté, France while working with Semarchy.
What companies has Romain Desjours worked for?
Romain Desjours has worked for Semarchy, Romain Desjours Consulting, Esker Inc, Sogeti Group, and Sogeti.
Who are Romain Desjours's colleagues at Semarchy?
Romain Desjours's colleagues at Semarchy include Anastasia Ilinskaya, Lucille Cortés, Hugues Rérolle, Michael Turchi, and Ariel K..
How can I contact Romain Desjours?
You can use AeroLeads to view verified contact signals for Romain Desjours at Semarchy, including work email, phone, and LinkedIn data when available.
What schools did Romain Desjours attend?
Romain Desjours holds Master'S Degree, Information Technology & Project Management, Mention Bien - Major De Promotion from Université Bordeaux I.
What skills is Romain Desjours known for?
Romain Desjours is listed with skills including English, Java, Sql, Php, Programming, Css, Computer Architecture, and Algorithms.
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