• Directed the twelve-member team to develop the most efficient routing system for steel and aluminum across one million SF of warehouse space for a US-based master distributor. • Monitored all transportation operations, including quality controls, to ensure transportation services met contract obligations as well as government regulatory requirements. • Collaborated closely with the claims department to investigate any suspected fault with vendors, brokers, and affiliate warehouses… Show more • Directed the twelve-member team to develop the most efficient routing system for steel and aluminum across one million SF of warehouse space for a US-based master distributor. • Monitored all transportation operations, including quality controls, to ensure transportation services met contract obligations as well as government regulatory requirements. • Collaborated closely with the claims department to investigate any suspected fault with vendors, brokers, and affiliate warehouses, including traveling to on-site facilities.• Served as a transportation liaison between various organizations and US states. • Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of aluminum and steel.• Trained and coached staff on new tracking procedures, proper loading and unloading procedures, blocking and bracing, as well as safe practices and operational requirements.• Communicated operational needs to senior management.• Identified and corrected efficiency bottlenecks, which saved over the company an average $50,000/month and resulted in faster, more accurate supply shipments.• Played an integral role in creating new fixed margin pricing to assure a highly competitive freight cost, assuring AA Metals profit increase and simultaneous customer cost decrease.• Fluent in the utilization of Netsuite by Oracle, Microsoft Office Suite, and Kronos• Appointed as the internal auditor to assure ISO 9001 certification in 2019-2020; internal audit included the 200k SF warehouse and over 40 million lbs. of metal. Show less

• Head service manager responsible for general retail requirements, including but not limited to customer satisfaction, inventory maintenance, down- and top-stocking freight, and internal product auditing procedures.• Oversaw staff of 15 direct reports in multiple departments, assuring all relevant goals for each team is met each quarter.• Timely completion of DSHR and IRPs for opening shifts

• Responsible for all operations and client relations for American Express Membership Rewards Live Chat program, overseeing teams ranging from 15 to 50 employees.• Directly managed teams including but not limited to: New Hire Training, Escalation Gate, Quality Control and Click-to-Chat.• Developed and streamlined many processes now used across the company including current New Hire training and Internal Control auditing procedures.• Sole manager with Internal Control Audit… Show more • Responsible for all operations and client relations for American Express Membership Rewards Live Chat program, overseeing teams ranging from 15 to 50 employees.• Directly managed teams including but not limited to: New Hire Training, Escalation Gate, Quality Control and Click-to-Chat.• Developed and streamlined many processes now used across the company including current New Hire training and Internal Control auditing procedures.• Sole manager with Internal Control Audit Certification tasked with monthly auditing procedures, saving Alorica $190K in penalties in 4th quarter 2013.• Consistently exceeded contract/daily service goals within operational & internal performance. Show less

Oversaw the day-to-day operations of all dining and banquet facilities in the clubhouse, maintaining a budget of roughly $30 million per annum.Managed a staff of 200+ employees, responsible for recruitment, training and termination processesIncreased member participation by 30% in six months via coordination of new club events, budgeting for upgrades and renovations to facilities including banquet halls and indoor recreation areas.Responsible for coordination and implementation of… Show more Oversaw the day-to-day operations of all dining and banquet facilities in the clubhouse, maintaining a budget of roughly $30 million per annum.Managed a staff of 200+ employees, responsible for recruitment, training and termination processesIncreased member participation by 30% in six months via coordination of new club events, budgeting for upgrades and renovations to facilities including banquet halls and indoor recreation areas.Responsible for coordination and implementation of special events accommodating up to 400 members and guests. Show less

Responsible for training and managing all bar and banquet staff of 40 + employees under my direct supervision.Planned and oversaw operations for special functions such as weddings and corporate shareholder meetings accommodating up to 950 guests.Maintained proper spirit inventory in accordance with state law, passing the 2005 and 2006 annual audits at 100%.Assisted General Manager and Board of Directors with annual fiscal plan with a budget of roughly $12 million.