Richard Friend Email & Phone Number

Berkhamsted, Gb

London, England, United Kingdom

Building a data & analytics capability enabling data-led decision making around WPB’s (digital) transformation activities. Connecting disparate operational and business data to drive insightful and interactive visualisations. Creating a community of ‘data people’; building a common understanding of our data and enabling teams with a shared ETL and analytics platform (Tableau Server). Nurturing a positive data culture.Harmonised the use of tooling (Jira, Confluence) around a common way… Show more Building a data & analytics capability enabling data-led decision making around WPB’s (digital) transformation activities. Connecting disparate operational and business data to drive insightful and interactive visualisations. Creating a community of ‘data people’; building a common understanding of our data and enabling teams with a shared ETL and analytics platform (Tableau Server). Nurturing a positive data culture.Harmonised the use of tooling (Jira, Confluence) around a common way of working for digital and non-digital transformation, supporting mobilisation of value streams as part WPB’s wider shift towards an agile operating model, and part of the move to a more data-led organisation. Show less

London, United Kingdom

Hybrid Programme Manager / Lead PMO on implementation of HSBC's next generation Digital platform (mobile, internet banking and public website). Focus on programme coordination and governance integrating local markets and central engineering teams. Massive Scaled Agile implementation.

Canary Wharf

Hybrid Head of PMO / Programme Manager covering implementation of MIFID2, PRIIPS and IDD regulations in European markets. Focus on programme controls, governance and reporting, financial oversight, resourcing and planning coordination across impacted countries/business lines.

Canary Wharf

Founded the GBM Portfolio Management Group, a small, dynamic team aligned with P3O and MoP principles, tasked with providing executive oversight of the ~US$1bn GBM change portfolio. • Designed and architected the GBM standard business case infrastructure, arguably then the most mature in the bank, including business case template, golden source project inventory, integration with HSBC enterprise financial and PPM systems (TM1/Cognos, Clarity) and dashboards through the Qlik platform. •… Show more Founded the GBM Portfolio Management Group, a small, dynamic team aligned with P3O and MoP principles, tasked with providing executive oversight of the ~US$1bn GBM change portfolio. • Designed and architected the GBM standard business case infrastructure, arguably then the most mature in the bank, including business case template, golden source project inventory, integration with HSBC enterprise financial and PPM systems (TM1/Cognos, Clarity) and dashboards through the Qlik platform. • Supported business teams in shaping key investment business cases. Notably key RWA and cost reduction programmes and country strategy. Managed relationship with Group governance to secure funding. • Defined and mandated rigorous controls around benefits management for the GBM Strategic Cost Reduction portfolio, tasked with delivering $1.1Bn of savings by end 2017. • Delivered multiple training sessions to the global transformation community (100s of individuals) on Benefits Management and Total Cost of Change. • Defined portfolio standards and worked with portfolio directors to align Regulatory, Global Standards, IT and business line (growth) portfolios. Show less

London, United Kingdom

Provided independent assurance on the governance of RBS Global Banking and Markets’ £500m+ transformation programme, including advising executive management on improving PMO processes. Reviewed and instigated improvements to numerous high risk transformation programmes, including General Ledger standardisation, Loan Origination and Trading system migrations and optimisation of front- to back-office trade feeds. Responsible for the production of the RBS GBM 2010 annual audit plan, submitted to… Show more Provided independent assurance on the governance of RBS Global Banking and Markets’ £500m+ transformation programme, including advising executive management on improving PMO processes. Reviewed and instigated improvements to numerous high risk transformation programmes, including General Ledger standardisation, Loan Origination and Trading system migrations and optimisation of front- to back-office trade feeds. Responsible for the production of the RBS GBM 2010 annual audit plan, submitted to the Group Audit Committee and FSA. Show less

Founder of property development company focusing on extending and renovating period properties into contemporary homes.

Head of PMO for a £60M/400 person technology group delivering and supporting front-office trading, STP and risk applications to the global Equity Cash and Derivatives trading businesses. Key achievements include:• Managed the merger of Equity Cash and Derivatives technology organisations, including investment governance, operating policies, regulatory compliance and strategic reporting.• Managed the strategic plan and budget for technology investment, including proposed deliveries… Show more Head of PMO for a £60M/400 person technology group delivering and supporting front-office trading, STP and risk applications to the global Equity Cash and Derivatives trading businesses. Key achievements include:• Managed the merger of Equity Cash and Derivatives technology organisations, including investment governance, operating policies, regulatory compliance and strategic reporting.• Managed the strategic plan and budget for technology investment, including proposed deliveries, costs and ROI.• Implemented project-level tracking and regional/global reporting processes.• Planned and tracked headcount onboarding, including resource allocations to projects and programs.• Responsible for resource management, key vendor relationships, strategic MIS and investment governance.• Designed and rolled out a standard delivery lifecycle covering both Agile and Waterfall delivery approaches and provided hands-on support to project teams.• Rolled-out Microsoft Project Server (MSP) for plan management across Equities Technology, enabling consistent tracking against committed plans.• Installed, configured and managed Microsoft Windows Sharepoint Services (WSS) to support PMO and Business Management processes.• Installed, configured and managed the department’s enterprise wiki (Confluence) to support collaboration between programme workstreams in the UK, Asia and US. Show less

London, United Kingdom

Responsible for product management and development of Deutsche Bank’s Equities websites, including an award winning derivatives research site, prime brokerage pre- and post-trade analytics and a securitised products retail portal. Key achievements include: • Delivered ederivatives.db.com, winner of Euromoney Best Equity Derivatives Platform, 2002/2003 and a key enabler for Deutsche Bank to gain Equity Derivatives Research House Of The Year in the 2003 Risk Awards. • Delivery of X-markets.db.com… Show more Responsible for product management and development of Deutsche Bank’s Equities websites, including an award winning derivatives research site, prime brokerage pre- and post-trade analytics and a securitised products retail portal. Key achievements include: • Delivered ederivatives.db.com, winner of Euromoney Best Equity Derivatives Platform, 2002/2003 and a key enabler for Deutsche Bank to gain Equity Derivatives Research House Of The Year in the 2003 Risk Awards. • Delivery of X-markets.db.com using an offshore development team. • Managed offshoring of ederivatives to Australia, effecting an operating cost saving of 50%. Show less