Ryan Hadden Email & Phone Number

Southwestern Utah

Provo, Utah Area

Provo, Utah Area

-Supervised team members in assisting 300+ of our top leaders with managing their businesses, helping them qualify for monthly top commissions, as well as educating them on policies and procedures, all while maintaining a high level of professionalism and customer service.-Monitored and supported social media platforms, including four dozen specific Facebook groups and Younique's Corporate Twitter account.-Developed recognition and incentive programs for team members.-Performed hourly work force management to ensure service levels were met.-Proactively logged into the queues during times of escalated volume to protect service levels.-Served as a back up for the Department Manager and Director when required because of being out of office, in meetings, etc. -Performed weekly quality assurance checks for all team members to ensure highest level of service for each contact. -Identified a need in the review of our Customer Satisfaction surveys, and created reports and processes to monitor feedback and improve quality of service.

Provo, Utah Area

-Provided daily mentoring, training and discipline for 10+ Customer Service team members.-Took escalated calls, chats, emails from Presenters and customers with a high level of professionalism and service. -Participated in the interview process for the department and ensured retention of quality team members.-Monitored, coached and performed side-by-sides with my team members on a daily basis, focusing on service quality, and customer satisfaction.-Developed an onboarding program for all new team members to ensure a successful integration into their new position. This program provided clear expectations for their success and demonstrated best practices for the contact center. -Communicated operational issues back to specific departments, as needed, to avoid any negative experience to customers.-Created a 1:1 form recognized throughout the company, and implemented in our Call Center.-Promoted an environment of open communication.-Served as a role model in a culture of accountability, integrity, respect, and fun.-Developed team soft skills in call handling, active listening and call ownership.-Motivated employee performance to continuously develop talent though encouragement, feedback and weekly coaching sessions.-Worked with all departments to ensure cohesive functionality throughout Younique.

-Upheld Younique's Mission, Vision, and Values by providing world-class customer service via email, chat, and phones to our Customers and Presenters.-Obtained customer information by answering telephone calls; interviewing clients; verifying information.-Informed customers by explaining procedures, answering questions, providing information.-Maintained and improved quality assurance and KPI's by adhering to standards and guidelines; recommending improved procedures.-Updated job knowledge by studying new product descriptions; participated in educational opportunities. Tier1, Tier2, Tier3 and specialist trainings completed.

Automotive event and feature photographer.

Greater Salt Lake City Area

-Managed capital clinical assets by ensuring proper identification, location, and maintenance. -Purchased assets as needed.-Retired, disposed of, or destroyed capital assets that had surpassed their useful life.

Art Visual Communications, Art And Design, 3.97 Gpa

Art/Art Studies, General

High School Diploma