Rahul D. Email & Phone Number

Hyderabad, Telangana, India

Core services development and integration for Operations portal● Designed and developed essential core services for the operations portal, including product onboarding, role and permissions management, and subscription management.● Created user flows using Amazon's internal React-based UI framework.● Implemented the BFF (Backend for Frontend) pattern to secure core service APIs.● Used react-json forms to provide configurable self-service experiences for subscribed products.● Developed onboarding mechanism for product team to onboard their product onto operations portal sothat the product can be offered for subscriptions to existing and new customers.● Developed onboarding mechanisms for both new and existing customers onto operations portal.---------------------------------------------------------------------------------------------------------Delivery improvements for ASR 100% Gold Transcription● Improved label delivery accuracy for ASR from 79% to 95% by redesigning the ADS LabelFinalizer.● Executed a phased rollout strategy to enhance operational efficiency with minimal disruption.● Boosted ASR's WBR metrics accuracy and operational efficiency, enhancing data capture andreporting integrity.

Hyderabad, Telangana, India

ADS(Alexa Data Services) cost reduction initiative to reduce data labeling cost● Implemented a feature to provide high-quality labeled data to customers, reducing overall labeling costs by excluding extra labeling efforts.● Developed a strategy to launch this feature safely for all customers, reducing blast radius in production.● Saved ~30 HC of data associates costs, allowing resources to focus on other tasks.---------------------------------------------------------------------------------------------------------Automation of data associates performance metrics for training assessment for RING customer● Designed an automated solution to generate and visualize DA performance metrics on QuickSight, saving Ops/Team managers up to 36 hours weekly.● Developed a data pipeline using AWS Lambda and DynamoDB for efficient data handling and processing.● Coordinated with teams to integrate and validate raw event data, optimizing storage and launching the QuickSight dashboard.---------------------------------------------------------------------------------------------------------Unified leave portal experience for ADS operations team in Schedule Manager● Integrated MyTime and Schedule Manager, automating leave synchronization for over 2500 data associates, reducing manual data entry and redundancy.● Used S3-triggered AWS Lambda functions for efficient leave data processing and improved the SM user interface for better accuracy and usability.● Collaborated with cross-functional teams for thorough beta testing, ensuring a high-quality integration.---------------------------------------------------------------------------------------------------------Operational excellence work● Resolved multiple customer-impacting sev-2 issues.● Created dashboards to improve debugging and monitoring using service metrics.● Improved documentation of services, simplifying onboarding for new team members.

Hyderabad Area, India

As part of the CDM(Customer Data management) support team.My job is to analyze large amounts of customer data for bulk data fixes as per Service Requests(SRs),write python scripts to automate to do bulk updates using API fordatabases on which updates via PL/SQL is not allowed And also developspecific feature for Data maintenance application as per enhancement requests(ERs).

Navi Mumbai

I've worked on NB-IoT AS/Platform which provides smart and efficient solutions in real time. Some of the scenarios are Smart-Meter, Smart-Parking and Home security. Multi-threading and RESTFUL web services architecture is used. Integrated with CLI for management purposes. NBIoT is applicable for the devices which are power constrained and works on low-bandwidth.I was also part of the development of the Installer application for NB IOT-AS/Platform to install more than one instance of application across multiple servers.My recent assignment includes exploring lightweight protocols like COAP, MQTT to handle ip based devices Efficiently on NB IOT-AS/Platform. And then migrating our platform to use new protocols.

Mohali, Punjab, India

I've worked on both front and back ends. For front end, I used technologies like HTML, CSS, jquery, javascript. Backend Technologies I used phpmyadmin, php scripting and web APIs.