Rachael Dillon Email & Phone Number

Amherst, NH, US

Andover, Massachusetts, United States

• Develop and coach team of Claims Resolution Specialists to increase cash collection and identify trends
• Exercise professional judgment in escalating internal and external situations when needed
• Ability to handle multiple tasks and complex reimbursement issues
• Analyze and assess emerging collection/risk assessment trends and provide insightful, detail‐oriented reporting on those trends

Andover, Massachusetts, United States

• Serve as a primary liaison between insurance carriers, pharmacy benefit managers, patients, and internal departments
• Monitor and review claims and establish a plan of action to achieve favorable claim resolution for claims
• Utilize internal systems for data collection and log all pertinent information to maintain an audit score of 90% or higher
• Assist in training new team members
• Collaborated with an internal team to review and update training materials and audit guidelines… Show more
• Collaborated with an internal team to review and update training materials and audit guidelines for the department, improving guideline adherence by 80%

Newton, Massachusetts, United States

• Conducted intensive housing searches with survivors of domestic violence in both transitional shelter and community programs
• Helped clients obtain social services by assisting with forms and coordinating referral processes across various programs
• Advocated on behalf of clients with housing agencies to address barriers to housing
• Compiled up-to-date records through required documentation and data to maintain 83% client participation
• Acted as liaison between the agency and… Show more
• Acted as liaison between the agency and community resources to discuss client barriers and needs

Cambridge, Massachusetts, United States

• Assisted 28 HIV/AIDS-diagnosed formerly homeless individuals to sustain stabilized housing by providing intensive home-based case management services
• Maintained up-to-date confidential records through all required paperwork including assessments, progress notes, individual service plans, and electronic submission of client data
• Acted as an advocate for clients' various housing and medical needs to address barriers to services and optimize health and housing outcomes… Show more
• Acted as an advocate for clients' various housing and medical needs to address barriers to services and optimize health and housing outcomes
• Collaborated with outside agencies by acting as liaison to ensure client access to necessary resources within low-threshold, harm reduction framework
• Attended multiple trainings both in-house and off-site to continue to grow skillset in working with various vulnerable populations in a low-threshold, harm reduction manner Show less

Master Of Library & Information Science - Mlis, 3.61 Gpa

Master'S Degree, Criminal Justice, 3.6 Gpa

Bachelor Of Science - Bs, Criminal Justice, 3.53 Gpa

Activities and Societies: Delta Alpha Pi, Alpha Phi Sigma, Safe Zone Ally

Associate Of Arts - Aa, Criminal Justice, 3.62 Gpa

Activities and Societies: Phi Theta Kappa