Ryan Donnelly Email & Phone Number

Franklin, TN, US

Franklin, TN

• Cross functional role working with small development team, sales, marketing and accounting departments.
• Product manager for SCORM Cloud (a hosted training delivery system)
• Manage Zendesk portal, which includes o 1st/2nd tier client support o Internal administration and analytics o Help center set up and design o Creation of knowledge base articles
• Filing new features/bugs in Github / Product Board
• eLearning packaging/delivery/troubleshooting (SCORM, AICC, xAPI, cmi5)
• Sales and Account Management support on client calls

Greater Los Angeles Area

• Manage digital music SKUs intake into the Primary Business System (PBS)
• Partnered with cross-departmental team to determine processes for two new revenue streams (Direct-to-Consumer and B2B) and implement into sales flow
• Digital pricing campaign management including, but not limited, to pricing discrepancy reconciliation and product set up issues
• Lead adhoc project management for new product integrations and sales tools in collaboration with Information Technology
• Worked with Label Operations and Digital Partner Relations Managers to ensure flow of new releases through the digital supply chain

Greater Los Angeles Area

• Onboard independent music labels, supervise distribution set up, and manage new release process to ensure products are appropriately labeled for physical sales
• Manage merchandising sales flow for EMI and independent label artists to be executed both in store and online
• Entrusted with exclusive management of high profile independent label group – Welk Music Group – including both digital and physical products
• Streamline global product catalog by working with finance department and labels to achieve a 50% reduction

Southeast Region

• Increased consumer awareness of current, new, and developing artists through exciting promotions and co-branded advertising campaigns
• Built relationships with retailers to further achieve marketing and sales objectives
• Supervised the Southern Region Direct-to-Consumer New Noise Music campaign, which included the creation of local, regional, and national online promotions
• Developed and executed promotions in stores and online including sweepstakes, bounce back coupons, and value added items
• Liaison between retailers and vendors to set up local and regional print advertising
• Monitored shelf positioning, sale pricing, inventory, and overall visibility of products in retail stores

Manage mailroom and marketing materials to support Artist Development Representatives