• Cross functional role working with small development team, sales, marketing and accounting departments.• Product manager for SCORM Cloud (a hosted training delivery system)• Manage Zendesk portal, which includes o 1st/2nd tier client support o Internal administration and analytics o Help center set up and design o Creation of knowledge base articles• Filing new features/bugs in Github / Product Board• eLearning packaging/delivery/troubleshooting (SCORM, AICC, xAPI, cmi5)• Sales and Account Management support on client calls

• Manage digital music SKUs intake into the Primary Business System (PBS)• Partnered with cross-departmental team to determine processes for two new revenue streams (Direct-to-Consumer and B2B) and implement into sales flow• Digital pricing campaign management including, but not limited, to pricing discrepancy reconciliation and product set up issues• Lead adhoc project management for new product integrations and sales tools in collaboration with Information Technology• Worked with Label Operations and Digital Partner Relations Managers to ensure flow of new releases through the digital supply chain

• Onboard independent music labels, supervise distribution set up, and manage new release process to ensure products are appropriately labeled for physical sales • Manage merchandising sales flow for EMI and independent label artists to be executed both in store and online• Entrusted with exclusive management of high profile independent label group – Welk Music Group – including both digital and physical products• Streamline global product catalog by working with finance department and labels to achieve a 50% reduction

• Increased consumer awareness of current, new, and developing artists through exciting promotions and co-branded advertising campaigns• Built relationships with retailers to further achieve marketing and sales objectives • Supervised the Southern Region Direct-to-Consumer New Noise Music campaign, which included the creation of local, regional, and national online promotions • Developed and executed promotions in stores and online including sweepstakes, bounce back coupons, and value added items• Liaison between retailers and vendors to set up local and regional print advertising• Monitored shelf positioning, sale pricing, inventory, and overall visibility of products in retail stores

Manage mailroom and marketing materials to support Artist Development Representatives