Renato Saraiva

Renato Saraiva Email and Phone Number

Co-Founder and Chief Operating Officer @ Treeal
State of São Paulo, Brazil
Renato Saraiva's Location
São Paulo, São Paulo, Brazil, Brazil
Renato Saraiva's Contact Details

Renato Saraiva work email

Renato Saraiva personal email

n/a
About Renato Saraiva

Bachelor in Information Systems at São Judas and currently on a Digital Business MBA at USP/Esalq.Solid experience in Telecom and Call Center environments, with more than 17 years of experience in the area. In 2022 I changed the focus of my career to innovation aiming to provide Web3 solutions to my clients.Among my main technical skills, I highlight:Web3: Blockchain, NFT, Tokens, Crypto, DeFi and GameFiProject ManagementProduct OwnerAspect Unified IP, ALM, AQM, Voxeo CXP and Prophecy.Genesys Framework, GVP, Outbound, Reports, RoutingIn addition, I have fluent English, intermediate Spanish and several certifications related to my area of expertise.

Renato Saraiva's Current Company Details
Treeal

Treeal

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Co-Founder and Chief Operating Officer
State of São Paulo, Brazil
Website:
treeal.com
Employees:
12
Renato Saraiva Work Experience Details
  • Treeal
    Co-Founder And Chief Operating Officer
    Treeal
    State Of São Paulo, Brazil
    View
  • Treeal
    Co-Founder & Chief Operating Officer
    Treeal Jan 2023 - Present
    São Paulo, Brasil
    > Responsável pela criação e implementação de processos operacionais e de compliance.> Integrações e melhoria continua de produtos.> Acompanhamento e Implantação de regras regulatórias (Bacen).> Onboarding e KYC.
    View
  • Treeal
    Co-Founder & Head Of Inovation
    Treeal Jul 2022 - Sep 2023
    São Paulo, São Paulo, Brasil
    View
  • Afiniti
    Project Manager
    Afiniti Mar 2017 - Jul 2022
    São Paulo Area, Brazil
    > Responsible for project management and implementation of the artificial intelligence solution for all Brazilian customers.> Direct action with a remote team to carry out activities and interface with local customers to define scope and deadline.> Kick-off meeting with client to define scope and architecture, daily meetings with remote teams (Pakistan, USA and Europe), monitoring activities, troubleshooting and alignment.> Data and Information Collection to build artificial intelligence models and of processes definition to collect and use customer data.
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  • Aspect Software
    Sr Customer Care Engineer
    Aspect Software Feb 2015 - Dec 2016
    São Paulo, Brazil
    > Global support for Aspect customers and partners.> Projects, analysis and troubleshooting on all Aspect products (UIP, ALM, AQM, CXP and Prophecy).International certification on Aspect products:> Aspect Unified IP 7.3 - Nashville, TN – USA (2015)> Advanced List Management 7.3 - Nashville, TN - USA (2015)> Voxeo CXP - Nashville, TN – USA (2016)> Voxeo Prophecy - Nashville, TN – USA (2016)> Voxeo CXP and Prophecy - Mexico City – MEX (2016)
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  • Nextel (Nii Holding)
    Genesys Senior Analyst
    Nextel (Nii Holding) May 2013 - Feb 2015
    São Paulo, Brazil
    >Deployment, Configuration, Maintenance of the Genesys Platform, GVP, Framework, Outbound, Reporting, Routing, Architecture and Recording.
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  • Xgen
    System Analyst
    Xgen Feb 2008 - May 2013
    São Paulo, São Paulo, Brasil
    >Deployment, Configuration, Maintenance of the Genesys Platform, Framework, Outbound, Reports, Routing, Architecture and Customization.
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  • Contax
    Application Analyst
    Contax Jul 2006 - Feb 2008
    São Paulo, São Paulo, Brasil
    > Approval, Implementation and Migration of Systems, Project Documentation, Migration of Call Center Operations (Systems and Hardware).> Elaboration of Functional Specification, PMO, Risk Plan, Approval Plan and Opening Term (SOX Standard), Dialer Installation and Configuration (Contax and Altitude).
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  • Liq
    Systems Analysis Intern
    Liq Jul 2005 - Jul 2006
    São Paulo, Brazil
    > Change Approvals, Functional Specifications, Risk Plan and Approvals. > Opening Term (SOX Standard).
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Renato Saraiva Skills

Genesys Genesys Framework Ivr Cti Microsoft Sql Server Windows Server Gvp Linux Server Troubleshooting Genesys Outbound Sip Pmi Servidor Windows Telecommunications It Service Management Linux Oracle Sistemas Ivr Sistemas Operacionais Pmi Operating Systems Itil Centrais De Atendimento Centros De Contato

Renato Saraiva Education Details

Frequently Asked Questions about Renato Saraiva

What company does Renato Saraiva work for?

Renato Saraiva works for Treeal

What is Renato Saraiva's role at the current company?

Renato Saraiva's current role is Co-Founder and Chief Operating Officer.

What is Renato Saraiva's email address?

Renato Saraiva's email address is re****@****ect.com

What schools did Renato Saraiva attend?

Renato Saraiva attended Mba Usp/esalq, Universidade São Judas Tadeu, Colégio Carlos Drumond De Andrade.

What skills is Renato Saraiva known for?

Renato Saraiva has skills like Genesys, Genesys Framework, Ivr, Cti, Microsoft Sql Server, Windows Server, Gvp, Linux Server, Troubleshooting, Genesys Outbound, Sip, Pmi.

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