Robert A Dusel Email & Phone Number

Garden City, Ny, Us

IT Technical Services Director (staff of 8 in 3 countries), reports to CIO 2020-Present Architect Multicloud (AWS,Azure,Google Cloud) environments while implementing new AI and Warehouse Management SystemsAdvance the state of cyber security at Lifetimebrands to respond to pandemic needs and heightened security risks.Reconfigured networks to utilize a hub (AWS) and spoke (sites) methodology to prevent lateral movement in case of a compromise.Change end user work models to eliminate VPN use, move all users to VDI (AWS Workspaces) as well as individual app delivery via AWS Appstream. Develop and Mentor in-house resource to assist in Cybersecurity tasks.Evaluate XDR products and implement Cortex XDR as well as Deltarisk SOC services for 24x7 monitoring and alerting of threats.Implement a new, hardened EDI system using AWS Cloudendure continuous replication and replicated AWS RDS database services.

Garden City, Ny, Us

Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home.As part of the IT Technical Services group my role is to maintain the various connections between sites (both international and national) and manage a team of network, security and warehouse system experts to ensure smooth and efficient operation of all systems as Lifetime meets it's goals.Lifetime's IT Technical Services is always looking at new technologies such as Amazon AWS cloud, SDWan and citrix based solutions as we move forward with best of breed solutions.

KLD Labs is the premier provider of machine vision systems for rail and wheel inspection. Systems are designed around each railroad's needs and produced by a team of engineers in KLD's own facility.As the Service and IT Manager I managed associates that serviced, installed and maintained quality control of the various laser and vision based systems as well as the office based IT systems.

Morristown, New Jersey, Us

Intercept Pharmaceuticals is leveraging hybrid cloud technology to equip and empower it's associates. Azure IAAS, Office365, coupled with Microsoft Dynamics ERP and traditional client server applications form the background of the IT offerings.As IT Infrastructure Manager my role is to implement, build out and maintain offices in the US and EU as Intercept grows and develops.July 2015 we opened up a brand new office and data center in London, a first for Intercept which will serve as a core for our EU operation.Next on the list is a new FDA Submission System based on both Azure cloud and VMWare Servers.

IT Consultant for Small Business and LegalWork with assorted small business and legal clients to implement new systems, software and SOPS. Software Systems include Small Business Server (SBS), MS Exchange Server, antivirus/anti spam management, BYOD device management for iPads,iPhones,androids and laptops as well as industry specific software.Hardware includes servers,desktops,laptops,routers,switches and network infrastructure such as copper and fiber optic lines.

Jericho, Ny, Us

Managed Service Dispatch operations, Help Desk and Internal Data Center Operations of an IT Service company. Dispatched IT technicians to service new software and equipment installations. Worked with IT Engineers to assure that solutions matched customer requirements and assured satisfactory operation of all solutions. Provided metrics to show Field Engineer performance versus availability.Maintained internal calendar and billing system and evaluated performance of 3 Help Desk agents and 4 Field Service Engineers.Administered internal servers providing MS Exchange 2010, Sharepoint 2010 & 2008, Server 2008 File Server as well as externally hosted Cisco VOIP and live answering service.

Managed and staffed a full service IT department supporting a leading edge pharmaceutical consulting company with 290 employee and Per Diem associates consulting nationally and internationally.Handled all day to day operation aspects, budgeting and long range planning tasks (including capacity planning) for the IT Department . Maintained an uptime average better than 98% year after year.Performed quarterly Audits of File Servers, Email Servers, Desktops and Laptops to assure that security settings were in place and effective. Monitored web filter settings to assure that internet use was consistent with company guidelines. Responsible for interfacing with the Executive Management via meetings, charts, spreadsheets and presentations to outline and explain the direction of the IT Department and the value added to the organization. Provided monthly calendar of planned overnight system maintenance and utilized an SMS based system to advise of unplanned maintenance (in the event that it was needed) via company cell phones.Worked to research and rollout new accounting and client billing solutions from Intuit and Wolters Kluwer.Implemented and tested a new Disaster (Business) Recovery Plan. This plan involved the use of mobile access points, WWAN enabled laptops, cloud servers and employee access packs to allow continuation of business after a disaster. The plan was tested and declared effective.Equipped 2 conference rooms with IP cameras, monitors and GotoMeeting subscription services to allow videoconferencing and in-house generated Webinars.

Cold Spring Harbor, New York, Us

Research and Manage Lab Wide IT Projects involving technology and infrastructure, identify vendors, schedule resources, troubleshoot problems.Report to lab directors on progress and policy.

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Support a leading Antivirus product for Lotus Notes and Microsoft Exchange. Conference with client system administrators and advise on configuration, best practices and troubleshooting. Trouble-shoot and test new software builds working in conjunction with the programming teams.

Armonk, New York, Ny, Us

Provided Advanced Network Support, Server Support and Training to IBM Technicians working at client sites.

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Installed, repaired and maintained computerized factory production equipment. Maintained physical plant equipment including HVAC, Automated production lines, steam and water systems.

Business Analysis Certificate, Business Analysis

Project Management

Ba, Psychology