Offering IT consultancy to organisations planning, undertaking and delivering ambitious infrastructure projects whilst providing BAU support to users and staff alike.Recent assignments include a Dell VxRail migration with Active Directory refresh for a multinational company, a full on-premise to 365 migration for a 2000+ user local authority, and a full IT overhaul including ad-hoc support for a growing business using only Apple devices.

To support the IT Infrastructure manager in ensuring the internal and datacentre IT Infrastructure of the business runs smoothly and efficiently, ensuring systems are running, up to date and fully patched. Responsible for ensuring processes are recorded, followed and monitoring using IT and quality principles. To support staff on IT issues to allow them to work with maximum efficiency and productivity, and to minimise infrastructure outage during working hours.

Responsible for IT infrastructure across Leeds, London and Dublin offices and a shared datacentre cloud solution.Designed, tested and built, from scratch, a full Windows Server 2012 domain environment featuring Exchange 2013 on physical and virtual (Hyper-V) servers fully incorporating features such as group policy, active directory, DNS, DHCP, WINS, File and Print management, shares and security.Implemented VPN gateways/tunnels through Watchguard firewalls allowing SSL and IPSEC VPN access remotely, and rolled out a full Antivirus solution using Trend OfficeScan and Trend ScanMail for Exchange 2013.Full hardware purchasing, configuring and installations at each site including HP ProLiant servers, UPS's, managed switches, Watchguard fireboxes and cable management.Remote Desktop Services configured to allow users to stream core business applications remotely, and implemented a full Office 2013 rollout on Windows 7 operating system.Implemented a full helpdesk system across all offices using Spiceworks.Responsible for all backups dealing with Asigra, BackupExec, Hyper-V snapshots, Windows Server backups and custom built robocopy scripts.Involvement in-house and with clients dealing with domain registration, e-mail hosting, website hosting, SSL certificates, web designing and building.Involvement with programming in C# and SQL and also PHP and MySQL.Overseeing and team-leading the 1st line support team.3rd line support for 60+ users.

• Local IT Support provided for 150 users across 3 sites in major UK Cities.• Support provided for operating systems Windows 7, Windows Server 2003, Windows Server 2008.• All levels of support, installation and configuration on Desktop software including Microsoft Office 2007, Adobe InDesign, Microsoft Visio, Microsoft Project, and Adobe Acrobat.• Daily usage of Active Directory including adding and removing users, computers, securities and full maintenance.• Deploying re-builds, software installations and policy changes using Microsoft SCCM.• Set-up of all users Blackberries through Enterprise Activation on the Blackberry Enterprise server. Responsibilities include keeping the BES up to date, and dealing with all faults.• Responsible for Meridian phone system, including setting up new lines, making configuration changes and dealing with any hardware issues.• Full server set-ups including setting RAID arrays to full operating system installs and configuring policies, quotas, shares and permissions to completion.• Daily usage of Symantec Backup Exec to manage each sites Daily and Weekly Backups. Duties include setting up Backup Exec software itself and configuring backup locations, through to organizing a full backup solution. Responsible for ensuring off-site company collects tapes weekly, and also when tapes are due for recoveries.• Fully auditing and keeping inventory up to date of all assets including Desktops, Laptops, Monitors. Also responsible for ensuring correct details kept for servers, routers, switches and all components of server rooms.• Full support provided for each offices Polycom video conferencing equipment including repairs, testing, and general maintenance.• Involvement with PC procurement including purchasing both Lenovo and Dell equipment.• Daily usage of Supportworks call logging software ensuring calls are fully up to date and escalated to appropriate teams where necessary, and reports analysed.

• IT Support remotely for over 500 estate agency branches.• All levels of support on Windows NT, Windows 98, Windows 2000, Windows XP, Windows Vista, Windows Server 2000, Windows Server 2003, Terminal Services and Wyse Terminal set-ups.• All levels of support on Desktop software including Microsoft Office 97, 2000, and 2003.• Escalating hardware faults to the correct departments when necessary.• Adhering to strict SLA’s and guidelines.• Daily support and maintenance of Reapit Estate Agency software.

• All aspects of IT Support for Head Office employees and Area Managers. • General maintenance of all IT equipment including servers, computers, routers, printers, scanners and telephones. • Resolving and repairing of software and hardware problems including department specific applications. • Day to day usage of Active Directory including adding / deleting / modifying all objects such as users / contacts workstations, and creating / modifying permissions and policies.• Part of a team responsible for the upkeep and maintenance of over 40 servers. • Set-up and maintaining Blackberries for 80+ employees, including full set-up of Blackberry Enterprise Server • Set-up and maintenance of Cisco telephone system throughout Head Office. • Development of the Stylo Intranet – accessible for all at Head Office and 300+ branches in UK & Eire. • Day to day use to support others with Windows 2000, XP and Vista, Microsoft Office 2000, 2003 and 2007, Microsoft Exchange 2003, Microsoft Server 2000, and 2003, Microsoft Access, Citrix Metaframe, Adobe Photoshop, SQL Server, Avaya phone software, Cisco Callmanager, and Cisco telephony. • Frequent Hardware problems to resolve including replacing parts / diagnosing faults with laptops, desktops and printers.• Adhering to strict SLA’s, and ensuring faults are fixed efficiently and on-time.• Cabling – including making custom network cables, designing layouts and fitting wall sockets

• All aspects of EPOS support for 300+ shops in UK & Eire. • Based at Head Office, provided Help Desk support over the telephone, and Remotely on to tills. • General maintenance of all tilling equipment including routers, computers, monitors, printers, scanners and telephones. • Resolving and repairing of software and hardware problems. • Providing assistance with stores banking problems. • Daily use of SQL – vital for assisting stores with price updates, transactions, and bankings. • Responsible for repairing all tilling equipment once received back at Head Office. • Report production and upkeep of daily sales figures for managers and Senior Staff.

• General maintenance of computers. • Setting up user accounts on multiple systems. • Resolving and repairing of software and hardware problems. • Responsible for finances for the whole store – overseeing large amounts of cash dispatched to bank and distribution of cash to replenish tills. • Access to safes and contents daily. • Responsible for internal store keys including security aspects. • Report production for managers and Senior Staff. • Involvement in “team briefings”, staff meetings etc.