Melissa Read Email & Phone Number

Dewey-Humboldt, AZ, US

Phoenix, Arizona Area

• While at Splash, I began to develop the Quality Assurance initiative for both external and internal communications. I supported worldwide Enterprise-level clients on a regular basis, displaying technical expertise.
• Achieved a client satisfaction rating consistently above 90% by addressing and resolving concerns promptly and professionally.
• Authored outcome-based training materials for internal and external use, including personalized guides tailored to clients' specific workflows. Show less

Phoenix, Arizona Area

• As a Quality Assurance Analyst, I conducted weekly company-wide compliance and standard operating procedure reviews to ensure conformity to legal standards and procedures. I routinely delivered precise projects and.
• Coached and trained colleagues on topics delivered by higher management through observation, guidance, and feedback, resulting in a significant 10% increase in accuracy
• Demonstrated effective time management and organizational skills, consistently meeting or exceeding Key Performance Indicators (KPIs) with a remarkable 90% average. Show less

Phoenix, Arizona Area

• Persistently sustaining high customer satisfaction and contact volume through outbound,inbound, and web chat functions
• Effective use of time management and organizational skills, based upon the Key Performance Indicators of a fast paced environment.
• Adaptability to learn new procedures, processes, roles and responsibilities to better assistcurrent, former, and potential students.
• Excelling in an ever changing work environment and an effective team… Show more
• Excelling in an ever changing work environment and an effective team player
• Receiving and implementing coaching given from Contact Center Leadership Show less

Phoenix, AZ

• Consistently maintained high customer satisfaction ratings through monitoring and coaching of productive client support staff
• Developed strong relationships with clients through communication and follow up skills
• Created, established, and maintained customer support scripts and email templates
• Advanced research skills to ensure that all information is implemented properly by staff

Phoenix, Arizona Area

• Physical assistance with bathing, dressing, and other daily routines
• Support with school work and basic learning skills
• Prepared and administered prescribed medications
• Meal prep and housekeeping