Charles Reading Email & Phone Number

Prague, The Capital, Czech Republic

Leading a small but highly-motivated team of experienced business leaders, skilled developers, architects, UX designers and passionate and innovative IT professionals through a steep growth and business maturation curve. Operating as a highly interactive team, we bring broad experience to the challenges of our clients; sharing our ideas and recommendations, experimenting with new technical solutions and focusing on creative and interesting solutions which will engage… Show more Leading a small but highly-motivated team of experienced business leaders, skilled developers, architects, UX designers and passionate and innovative IT professionals through a steep growth and business maturation curve. Operating as a highly interactive team, we bring broad experience to the challenges of our clients; sharing our ideas and recommendations, experimenting with new technical solutions and focusing on creative and interesting solutions which will engage users.Understanding the purpose of our customers business and requirements by leveraging our own management experience, working closely with our clients and keeping abreast of technological possibilities allows us to evolve, to enjoy our work and to deliver unexpected and outstanding solutions to our customers. Show less

London And Prague

The International Manager (TIM) is a collaboration of highly experienced and capable managers with expertise in establishing, growing and managing companies operating in a cross-border environment.With a range of available skills across our partnership, The International Manager is delivering:- Business Strategy- Business Management- Processes and Measurement - Relationship Management- Personal Coaching targeted at middle managers with high potential

Prague, Czech Republic

blue-infinity is an IT professional services company headquartered in Geneva, Switzerland, with offices in Prague, France and Hong KongWe have over 500 Digital specialists who help you maximize brand value through inspirational design, as well as unique engagement, acquisition and retention strategies at every one of your customer’s touch points, across paid, owned and earned media.We also provide solutions in the following areas: Technology and Infrastructure, including Service… Show more blue-infinity is an IT professional services company headquartered in Geneva, Switzerland, with offices in Prague, France and Hong KongWe have over 500 Digital specialists who help you maximize brand value through inspirational design, as well as unique engagement, acquisition and retention strategies at every one of your customer’s touch points, across paid, owned and earned media.We also provide solutions in the following areas: Technology and Infrastructure, including Service Management, Infrastructure Management and Service Support (typically helpdesk) Systems Integration, including solutions using Microsoft , Java and ERP technologies  Our clients are mainly multinationals across all sectors, including FMCG, luxury, banking and health. We also work heavily with international organisations like the WHOResponsibilities: Management of Czech branch of blue-infinity P&L responsibility for Czech blue-infinity entity Full HR responsibility for all Czech-based staff and liaison with support team in GVA Ownership of all business decisions relating to the b-i Czech business Global customer ownership Achievements include: Re-establishment of Czech entity following 5 year period of dormancy Growth of Czech business monthly revenue from zero to >CZK 8m in 3 years Recruitment and placement of > 50 consultants in first 3 years Securing Preferred ‘Tier 1’ status with key global customer for 2015/16http://www.b-i.com Show less

2010 saw the launch of a global approach to strategy within the centralized IT delivery organization with initiation of 'Strategy 2015'. Responsibilities:Creation, definition and communication of Strategy 2015Definition of behavioural principlesLeadership of the commercial (internal customer facing) workstream within overall strategyDelivery of measures to achieve revenue and cost-savings targetsLeadership of communication and clarification of strategic… Show more 2010 saw the launch of a global approach to strategy within the centralized IT delivery organization with initiation of 'Strategy 2015'. Responsibilities:Creation, definition and communication of Strategy 2015Definition of behavioural principlesLeadership of the commercial (internal customer facing) workstream within overall strategyDelivery of measures to achieve revenue and cost-savings targetsLeadership of communication and clarification of strategic topicsAchievementsDefinition and positioning of IT Strategy 2015Delivery of measures to improve revenue by €30m in first yearDelivery of strategic approach to step-change revenue increaseDelivery of measures to reduce costs by €31m by end 2014Delivery of Knowledge Management approach for IT Services Show less

My brief was to use my broad knowledge of commercial landscape, pricing and team leadership and motivational skills to develop a strategy to enhance customer focus within the IT operations services organization.Responsibilities:Strategic leadership to ensure better customer knowledge within all IT Services staff globally targeted to improve customer service behaviour and customer satisfaction. Intellectual leadership of Commercial activitiesGlobal role alignment across the… Show more My brief was to use my broad knowledge of commercial landscape, pricing and team leadership and motivational skills to develop a strategy to enhance customer focus within the IT operations services organization.Responsibilities:Strategic leadership to ensure better customer knowledge within all IT Services staff globally targeted to improve customer service behaviour and customer satisfaction. Intellectual leadership of Commercial activitiesGlobal role alignment across the operations services teamAchievements include:Active leadership in designing, establishing and coaching a customer focus programme. Initiated and lead a series of business talks, inviting external speakers from executive management to articulate their business challenges to up to 2000 IT staff globally.Lead new levels of service transparency through un-bundling of previous service groupings.Redefined job roles, responsibilities and proposed performance measures to encourage behaviours better aligned to our strategy and customer objectives Show less

Reporting to a member of the Global IT Senior Management Team I was responsible for worldwide management of IT services' budgeting and for ensuring alignment across all customers. I directed a global panel of senior customer executives implementing group-wide policies in areas such as IT transparency, commercial governance, pricing of services and order management. Responsibilities:IT service annual budgeting and order management ~€400m p.a.Global pricing of new IT… Show more Reporting to a member of the Global IT Senior Management Team I was responsible for worldwide management of IT services' budgeting and for ensuring alignment across all customers. I directed a global panel of senior customer executives implementing group-wide policies in areas such as IT transparency, commercial governance, pricing of services and order management. Responsibilities:IT service annual budgeting and order management ~€400m p.a.Global pricing of new IT servicesGlobal IT commercial governance strategy and processNew product & service development and marketingAchievements include:Implemented an improved annual IT budgeting and related processesExceeded targets for budget schedule adherence and accuracyProposed and agreed numerous commercial governance agreements covering IT for DPDHL globally Show less

I created and led an Account Management team operating in an IT Supply / Demand structure which built on the definition of services delivered by DHL IT to DHL business through SLAs. I was responsible for establishing formal commercial practices such as service pricing, order-taking and delivery activities to different internal customers. Responsibilities:Defining and implementing Account Management across DHL IT (direct team of 26)Driving a formal, order-led IT fulfillment… Show more I created and led an Account Management team operating in an IT Supply / Demand structure which built on the definition of services delivered by DHL IT to DHL business through SLAs. I was responsible for establishing formal commercial practices such as service pricing, order-taking and delivery activities to different internal customers. Responsibilities:Defining and implementing Account Management across DHL IT (direct team of 26)Driving a formal, order-led IT fulfillment ethic across all IT services.Strategic and commercial leadership within Prague IT Service Centre Senior Management Team Achievements include:Established Account Management as a new discipline within DHL ITBuilt and led a successful commercial team responsible for 5 business partner units with combined annual spend with IT Services of €400m.Transformed 1,000+ staff from internal supplier to supplier / customer mindset. Show less

Uk

I was tasked to improve relations between IT and the DHL business users. Identified a need for formal documentation of the service relationship and established common practices, templates and standards through leading the programme to implement ITIL Service Management across DHL globally. Responsibilities:Customer Relationship Management across Western European DHL countries and entities working with Country IT Directors and Country CEOs.Regional owner of IT Service Level… Show more I was tasked to improve relations between IT and the DHL business users. Identified a need for formal documentation of the service relationship and established common practices, templates and standards through leading the programme to implement ITIL Service Management across DHL globally. Responsibilities:Customer Relationship Management across Western European DHL countries and entities working with Country IT Directors and Country CEOs.Regional owner of IT Service Level Agreements.Achievements include:Managing Country Manager relationships throughout a major Europe-wide IT change programme. Implementation of ITIL Service Management standards within DHL and directing European Service Management Board. Show less

 Management of a portfolio of multi-national accounts across Europe and Africa including GE, Honeywell and Motorola. Regional strategic business leadership. Relationship, service and profitability responsibility. Revenue responsibility US$17.5m in 1999. Leadership of Region-wide account management team.Achievements include: Revenue growth every year up to +23% p.a..

Key AccountsThis was a sales role developing business with UK hi-tech industry customers throughout the UK and Europe.Responsibilities:Management of a portfolio of national and multi-national UK-based hi-tech customers with international shipping requirements.Achievements include:Portfolio growth from £100k p.a. to >£2m in four years

Responsibility for Field and Key Accounts and managing location sales team. ‘Sales Executive of the Year – 1991’