Customer Service Associate Ii
CurrentPosition OverviewThe Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in-person at the desk and over the phone. They also provide support for a variety of day-to-day library needs, such as book club support, supplies, merchandising, etc.Essential Functions Provides Customer Service in person and over the phone Acts as a guide for customers in use of the library and its resources Demonstrates use of technology and digital services to customers Recommends materials to customers based on interests, needs and availability Assists customers with library card accounts, including the receiving and recording of payment Uses creative techniques in displays to reach browsers who do not approach staff Delivers materials outdoors to customers who request curbside delivery Contributes to the maintenance of the library collection Processes library materials for customer access Shelves library materials correctly and efficiently Straightens and shifts library materials to ensure adequate space and a neat appearance Building Upkeep Manages behind the scenes processes as assigned Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes Acts as a liaison to Library’s Headquarter departments
