Reagan Fields Email & Phone Number

United States

- Take incoming/make outbound calls to customers, vendors, and/or store locations regarding customer accounts in a bankruptcy status- Educate customers on the status of their account including interest accruals, late fees, credit reporting, payment options, and account management options- Review data from external sources to determine next-step actions including processing payments, preparing correspondence, and submitting accounts for repossession review- Perform all of the above timely and accurately in compliance with federal, state, and company guidelines

- Make outbound collection calls in addition to taking incoming calls to/from customers and influence customers to make payments on the past due account. - Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options and account management options all while annotating accounts in inter-company systems to document all interactions.- Advise customers of the status of their account by reviewing account information and influencing customers to make payments on the account.- Partner with other departments/personnel where necessary to resolve customer concerns. - Perform the above functions while meeting department expectations.

- Greeted members kindly and respectfully and checked them into classes.- Built meaningful relationships with members and potential members.- Memorized the names and faces of over 200 clients.- Promptly responded to customer requests and inquiries via email and text.- Managed member accounts and processed various legal documents through the system.- Made daily sales calls and set follow up tasks accordingly to increase membership sales.- Executed the sales process through targeted sales pitches and interpersonal conversations to sell memberships to new clients and upgrade smaller memberships for existing clients.- Assisted in managing multiple franchise social media accounts and increased user engagement.- Sold upwards of $5,000 in fitness and athleisure retail monthly to help meet and exceed sales goals.- Received and processed both cash and card payments from membership and retail sales through Club Ready POS systems.- Assisted in rearranging the retail area to promote sales and maintained sales floor cleanliness daily.

- Greeted customers kindly and respectfully as they entered the establishment.- Assisted customers by providing detailed information about the offered products and resolved complaints as- Accurately answered customers’ questions and provided important information on the establishment’s procedures and policies.- Sold bakery products to customers.- Requested information or assistance from management using paging systems as necessary.