Reagan Smith Email & Phone Number

Dallas, TX, US

Dallas-Fort Worth Metroplex

Imprimis Group delivers a myriad of staffing, training and outsourcing services to match qualified candidates with respected companies throughout the United States. We provide highly trained personnel on an immediate basis for temporary, contract and full-time positions to create win-win relationships for employees and employers.

• Freeman+Leonard solves today’s marketing challenges with creative, flexible talent solutions. From direct hire and contract placements to flexible, on-demand teams, freelancers, and consultants, we offer a full suite.
• Played an intricate role in the development and implementation of HR policies.
• Provided optimal support to employees regarding various HR related topics.
• Ensured a smooth onboarding process by processing background checks, I9/E-Verify, W4/1099 tax forms, entry into HRIS and benefits enrollment.
• Handled and conducted various compliance audits of the HR process and maintained efficient employee records.
• Partnered with sales team management, recruiting department to solve hiring and retention issues and maintained metrics of current contractors.

• Responsible for all financial and contractual agreements, relayed the information to guests in a cohesive manner, and ensured complete guest satisfaction and comfort throughout the entire process.
• Ensured patient/client confidentiality in accordance with HIPAA regulations and company policy.
• Accountable for finance, efficient treatment schedules for medical providers, inventory, and service reports daily and monthly.
• Served as a liaison for the guests and the sales consultants or treatment providers, ensuring that guests feel informed and confident in entrusting Ideal Image to be their aesthetic medical providers.
• Upsold new areas/services/products to current clients in order to achieve individual and clinic goals.
• Ensured the dynamic of the center and customer experience met the Ideal Image standard and created plans to increase sales within the clinic to exceed goals.

• Managed various social media platforms to increase awareness for the organization as well as checked analytics and reevaluated previous social media campaigns.
• Organized extensive travel plans including hotel and transportation for tournament travel and end of the summer showcase event.
• Assisted with tournament preparation, game day needs, and special projects.
• Researched and developed a contact list for business development after performing a SWAT analysis on the organization.
• Performed administrative duties such as emails, calls, and social media inquiries including opponents and prospective donors.

• Served as the point of contact for prospective students and the campus, specifically served as an Executive Assistant to the campus dean.
• Provided administrative and coordination support to the campus, specifically in operations and academics.
• Managed and maintained new student applications to assure compliance with admissions documents, including reviewing and processing files for completion and in accordance with the U.S. Department of Education.
• Performed a variety of administrative and clerical functions in a high-volume office.
• Tracked new student transcript requests and conducted follow-ups with institutions until official transcripts have been received by the Registrar’s Office.
• Created and developed various campus events to increase enrollment and retention.

• Informed consumer businesses of Outbound calling for clients by conducting computer-assisted telephone interviewing.
• Recorded and reviewed consumer call interaction within the company's database through detailed notations.
• Assisted with reservations, confirmations, room requests, billing transactions, and questions.
• Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

Starkville, MS

• Taught and engaged toddler students in appropriate activities ensuring daily needs were met through various methods of learning
• Assisted teachers with daily tasks and reinforcing lessons of health and personal habits
• Maintained contact with parents and updated them on their child's progress
• Kept and maintained records on individual children including daily observations and details on activities, types of meals served, medications and first aid administered.

• Greeted and acknowledged guests and seated patrons by escorting them to assigned tables or communicate delays.
• Presented menus, create personal dining experience, answered questions, and offered information on menu items, beverages, and specials.
• Accepted and organized reservations, and prioritized reservations to accommodate customers.
• Prepared seating assignments prior to service and presented plan to restaurant during pre-shift meeting.
• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
• Addressed guest requests or complaints and escalated major complaints to manager.

Starkville, MS

• Styled clothing for weekly photoshoot and social media postings
• Managed and created social media content for Facebook, Instagram and Snapchat
• Monitored activity and engagement for conformance with communication goals
• Ensured company brand and message were maintained in all communication
• Managed online discussions and responded to user comments and grievances
• Increased engagement via promotions and giveaways

Starkville, MS

• Filmed games and behind the scenes footage for athletic programs
• Produced and edited feature stories
• Created and edited video content for one-on-one interviews with players and coaches
• Assisted with interviews, press conferences, media day and behind the scenes shoots
• Collaborated with the production team through the production process

Indianapolis, IN

• Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service
• Operated cash registers, managed financial transactions, and balanced drawers.
• Achieved established goals
• Directed customers to merchandise within the store
• Maintained an orderly appearance throughout the sales floor
• Introduced promotions and opportunities to customers

Master Of Science - Ms, Organizational Leadership

Bachelor Of Arts - Ba, Broadcasting And Public Relations