-Reviewed and updated vehicle specs on platform inventory for accurate appraisals.-Reviewed CarFax reports, window stickers and dealership listings.-Reported damaged or otherwise unbookable vehicles that should not have passed inspection.-Worked with other contractors to book-out inventory in a timely manner, ensuring that we met dealership deadlines.

-Worked closely with department director to monitor daily workflow of all teams within department, overseeing 100+ vehicle pickups per day.-Communicated with consumers, drivers, and landing dealerships on each pickup to ensure successful transactions.-Performed all daily operations alongside team while developing systems and strategies to increase volume and department efficiency. Daily operations included: reviewing titles, drivers' licenses, vehicle finance information and CarFax reports; consumer support, scheduling vehicle inspections and pickups, driver-support, document packet shipping and handling, and more.-Worked closely with COO to track stats, strategize, open new markets, and develop relationships with new transportation partners and other vendors. -Developed trainings and onboarding materials for new department hires.-Worked with development team to troubleshoot in-house CRM tools and databases.-Worked with finance team to coordinate payment to consumers for purchased vehicles.-Worked with transportation partners to develop driver training materials.

-Organized and assigned tasks to arbitration team members through Jira daily.-Worked with multiple transportation companies to move vehicles for both arbitration and remarketing.-Oversaw transportation, vehicle inspections, vehicle maintenance/repairs, detailing, and final delivery of 100+ vehicles for the remarketing team.-Sent daily reports on remarketing projects to the company COO.

-Managed email and voicemail inboxes for the title department, updating customers regarding inquiries on vehicle title statuses.-Worked with the title team, finance department, dealer sales managers, arbitration team, auto auctions and selling dealerships to find resolution on issue titles.-Met daily outreach goal requesting title statuses from dealerships for purchased vehicles.