-Implement solutions for customers, and aid in automation for repetitive and time consuming tasks-Design and deploy workflows for multiple industries tiers-Electronics fix and repair

-Diagnose and troubleshoot router, firewall, and VPN issues within customer networks.-Receive inbound calls / chats / portal cases from all regions of the globe. Including scheduling and managing meetings with customers and 3rd party companies over zoom conferences.-Train customers on new and existing product when setting up for first time. Including OS updates, patches, roll backs, and new feature deployments in WWAN and SDWAN.-Replicate customer network environments in a lab, to reproduce bugs being reported and seen in real world deployments.-Take ownership of high priority escalated cases that required attention to detail, and thorough documentation for Dev’s and VIP customers.-Consistently adhered to SOP’s in daily customer interactions to ensure quality service and operational efficiency.-Collaborated with team members to identify, solve, research, and identify live problems.

-Managed Active Directory and configured group policies to ensure employee accounts adhered to compliance standards.-Audited change requests for network roll outs to customer infrastructure.-Run scripts for active directory access to properly show employee accounts are maintained in correct organizational unit structure.-Remotely patched windows servers in maintenance window off peak hours. -Monitored network management diagnostic software such as SolarWinds, Nagios for outages. -Followed network escalation path for down servers or nodes and assist telecom companies to verify link issues for priority outages.

-Night shift and sole weekend technical support specialist for Palo Alto Networks.-Remote network connection troubleshooting using ping and tracert for connectivity issues, installation of client VPN software, certificate validation for mac and windows systems.-Mobile device setup assistance to access various apps and software using multifactor authentication.-Office suite troubleshooting (rebuilding outlook mail profiles, reinstall office software, verify issues with excel and power point presentations).-Onboard workflow setup for new employees, created profiles in various apps and software, sent welcome emails and follow up to ensure all access is valid once employee received credentials.-Solution documentation for new processes when network outages happened and assisted with pass down to team members after shift change.-Audited case management tickets for employees to ensure proper routing and escalation to higher levels if needed.

-Daily pickups in various length box trucks with lift gates, for customer deliveries. -Inventoried, ordered and stocked warehouse supplies and assisted with daily FedEx shipping orders.-Minor forklift work in company warehouse for stacking and pulling pallets on warehouse shelves-Managed company mobile business account for all cellular devices, upgrade all devices when needed, roll out security updates to mobile devices, and port numbers for new employees.-Maintained LAN and WAN to include, managing Wi-Fi, updates, ethernet cables, security updates, DHCP/IP configuration, VPN certificate installs, file and windows server backups.-Training of enterprise copier machines, build file servers and file shares for document storage in windows environment, install print drivers on servers and individual customer computers.