Reanna Holt Email & Phone Number

Leigh, England, United Kingdom

Glenbervie, Scotland, United Kingdom

Montrose, Angus, United Kingdom

Glenbervie, Aberdeenshire, United Kingdom

Glenbervie, Scotland

My duties include:-- Processing UK and Export orders- Organising International freight and required paperwork- Communicating with various hauliers- Dealing with various customer queries- Actioning on and resolving customer service complaints- Controlling stock distribution- Ensuring all orders are fulfilled as far as possible- Ensuring service levels are kept to a high standard- Providing a helpful, friendly and efficient port of call for customers- Communicating with all customers regarding orders, prices and products- Communicating with colleagues on various levels- Negotiating with both customers and colleagues

Montrose, Scotland

- Being the main point for customer service for all customers in-store- Ensuring all problems and complaints any customers had experienced in-store or with a product was dealt with in the appropriate manner- Ensuring high levels of customer satisfaction was met- Processing complaint records- Communicating with various managerial personnel regarding complaintsI was also trained in various other departments such as:-- Cash office - being responsible for dealing with and processing all money taken by the store on the previous day. This rewuired me to be very methodical and precise as any mistake would result in figures being wrong. This was a lone-working job and therefore, a lot of trust and responsibility was given to me. - Stock control - dealing with any stock issues in the store and ensuring all stock figured were kept as accurate as possible through various programs.