Rebaone Moitlhwe Email & Phone Number

Pretoria, Gauteng, South Africa

• Sorting Pre-PTL• DC Inbound • Comparing purchase orders with invoices and packaging lists.• Inspecting deliveries to ensure they match order and invoice criteria.• Receiving and signing for deliveries.• Unloading deliveries from trucks.• Processing returns for incorrect or unsatisfactory items.• Organizing and storing received items in appropriate areas.• Updating inventory with received items.• Communicating with vendors regarding delays or problems.• Maintaining records of orders, delivery details, etc.

• Verifying merchandise, labels and documents for customer order prior to collection• Resolve invoicing queries• Process returns and exchanges according to company policies and procedures• Inspect returned merchandise for damages and mark appropriately• Record and update inventory numbers for returned merchandise• Communicate with customers regarding return or exchange status• Assist sales associates in handling customer returns• Ensure timely and accurate processing of returns and exchanges• Provide excellent customer service and resolve any issues related to returns or exchanges• Collaborate with other departments to improve return and exchange processes

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.

National Diploma, Tourism And Travel Services Management

Nqf L4, Cultural Tourist Guide-Gauteng

Themed Routes

Certification, International Freight Management And Administration Of Import And Exports

Certification, International Freight Management And Administration Of Import And Exports

-Protection and packaging of freight Ocean -Freight and port operations Airfreight -Export documentation Costing for export -Foreign trade.