Reba S. Email and Phone Number

Connect with the Ecommerce Under Armour customer across several channels of communication: phone, chat, email, and social media. Maintain an in-depth and up to date knowledge of products and sales techniques, become a product expert. Assist with a variety of inquiries related to customer orders, product information, and company policies. Work with both SAP operating system and Right Now Technologies (RNT) to research and resolve customer returns, exchanges, gift card and carrier claim requests.

My responsibility includes following the door-to-floor procedures for preparing and processing freight, product placement on the sales floor, and customer service.

Managed 6-10 store accounts. Maintained the cards, replenished them, and organized the stock for the greeting card aisle and gift-wrapping section. Followed planograms instruction when setting holiday products. As a merchandiser, I must maintain a positive relationship and open communication with store management and personnel.

Handle the logistics and merchandise preparations necessary to ensure the coordinating teams are able to provide our customers with the latest fashion trends and merchandise.Responsibilities:* .com process - responsible for managing the receiving, sorting, and organization of the merchandise as well as returns and maintenance.* Backroom activities - ensure that the stockroom is completely safe for all associates to enter; may also be responsible for ensuring that all product flows from the back room out to the sales floor as quickly as possible.* Supports the restock process - responsibilities may include running barcode audits, also perform scans and review restock reports to identify opportunities* Reverse logistics - responsibilities of the .com merchandise coming in; also got responsibilities for ALL the merchandise and recycled materials that need to go back out to the vendors or our store support centers.* Pricing & Signing - responsible for the receiving, sorting, and organization of all Pricing & Signing collateral, as well as ensuring that all Pricing & Signing activities are completed on time*Supports a learning environment - enjoy sharing my knowledge of processes and even train other associates from time to time on how all of the support processes relate to one another to ensure the best possible shopping experience.

Customer Service - Interact with new people as well as greeting old friends that come back into the store to find something new.Sales- Constantly challenging myself and peers to drive sales.Merchandise Flow & Placement - Responsible for the women's, jewelry, & shoe department. Partner with my Supervisor to understand the company direction for my area, understanding the core standards and always work to maintain stock levels and presentation standards for the customer. Provide direction to peers and supporting teams to ensure that merchandise flows to the floor efficiently and that is placed correctly the first time!.Merchandise SET - Understand the plan and then execute the upcoming design and set for new merchandise. Prepared to provide direction to my peers and supporting teams to ensure the customer is going to have an engaging shopping experience, follow company merchandising direction like a champ, but at the same time know when a design or layout may not work in my particular store and partner with my Supervisor and Visual Associate to adjust when needed. Supports a learning environment, share my knowledge of processes and/or train other team members to enhance team performance

Executes pricing and signingChange ticket prices and signing on merchandise across the store better and faster than anyone! Take the plans that have been communicated by leadership on how to present our merchandise displaying the latest fashions and trends throughout the store and drive it home with efficiency and detail! Customer Experience.

Responsible for store visuals and marketingResponsible for shoes/accessories merchandisingAssist managers with merchandising the store and maintain visual standardsMaintain all product standard, freight procedures, and store operationsContribute to improving and meeting personal/team sales goals, achieve #1 and #2 top sales status in the region three timesFollowing internship, was hired as Sales Associate due to improved leadership skills, potential management abilitySupport managers and associates on sales floor

¬Program structure allowed each intern to learn about and participate in store leadership, team coaching, sales generation and motivation, and the opportunity to interact with Home Office management at Maurices.•Learned how to develop a successful sales team that achieved yearly sales goal of $2 million•Organized charity clothing drive for Maurice Hometown Pride program; collected over five 30 gallon bags of clothing•Planned incentive contest which sales associate average daily sales increase by 30%

Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs• Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of myself, American Eagle, and the purchase• Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor• Maintaining selling floor presentations, and restocking them as needed• Learning AE systems and procedures to enhance selling efficiencies and complete support dutiesKnowledge and keen eye of the most current fashion trends. Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service, Strong interpersonal and communication skills,Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business, Ability to work as part of a team, and take initiative independent of direct supervision