Rebeca Fallas Email & Phone Number

San José, Cr

Costa Rica

Heredia, Costa Rica

Supervised a team of 13 employees to maintain optimal performance and consistentoperations.Assigned projects and distributed tasks to team members per areas of expertise.Coached team to develop skills and overcome weaknesses to reach goals.Conferred with other leaders and supervisors to coordinate operations and activitieswithin or between departments.Encouraging open communication and team engagement to improve employeemorale.Engaged in continuous improvement activities to enhance team performance andproductivity.Collaborated with team to encourage open sharing of ideas and solutions.Prevented or resolved conflict before escalation to build a stronger team.Interviewed and selected potential new team members from a list of candidatesrecommended by the recruitment team.Coordinated resources and equipment to help employees meet daily targets.Organized teams through meetings, brainstorming ideas, and goal progress to meetproject deadlines.Guided employees in handling difficult or complex problems or resolving escalatedcomplaints or disputes.Monitored, tracked, and evaluated associate performance based upon pre-determinedKPIs.Coordinated production schedules within the department to meet business targetsand delivery expectations.

Costa Rica

Responsible for leading, hiring, training and performance management within their respective assigned team.Handles or coordinates non-routine or complex requests or issues.Identifies opportunities for Master Data governance, process, and/or systems improvements.Responsible for ensuring team Key Performance Indicators (KPI) are sustained and taking corrective actions if quality or service issues arise.Develop expertise on data governance and use of master data in downstream processes. Ensure assigned team work (queues, tickets, etc.) is completed within Service Level Agreements (SLA) targets.Single point of contact, with the Business or otherwise, for assigned team, for regional services.Monitoring and ensure the team completes all training and compliance requirements in a timely manner.Assist in service expansion or transition activities into the team.Ensures operational processes are followed (i.e. LMS, Sprint/Agile, etc.)Monitors work queues and provides appropriate work direction.Establishes regular meetings with key stakeholders to ensure service is being delivered to their expectations, for regional services.