Rebeca Padierna Email & Phone Number

Florida, United States

• Interpret calls from Spanish to English and English to Spanish (avg 40 calls per day for financial institutions, POS systems, insurance companies, health institutions).• Tasked with guiding clients through onboarding processes while preventing conflict with clear communication.• Meetings, conferences, clinician visits, interviews, unlocking of accounts, fraud, records.• Edit, proofread and translate documents, ensuring quality and accuracy.

Miami, Florida, United States

• Developed end-to-end products, empathy maps, personas, user stories, user journeys, wireframes, mockups, prototypes.• Cross-functional team player: sharing updates, progress reports and feedback regularly to do what’s best for customer.• Designed powerful features to optimize customer experience through technology.• Worked with information architecture, KPIs, research goals and questions.• Built sitemaps and case studies.*Collaborated with start-ups establishing a streamlined and agile work pace.

Hollywood, Florida, United States

* Promoted from Project Manager• Helped customers customize and make use of offered tools to maximize satisfaction.• Led and managed relationships with clients to achieve retention goals as well as up selling.• Ensures that client inquiries get answered in a timely and effective way using best practices.• Customer-centric mindset for customer acquisition, satisfaction and retention.• Be able to quickly connect features/products with individual customer need.• Experience upselling, negotiating renewals and with preventing churning.• Achieved monthly churn rate consistently.

Hollywood, Florida

• Developed and maintained project plans, schedules, to ensure successful project execution.• Coordinated project activities and resources, and monitored project progress, identified risks and issues, and implemented mitigation strategies to minimize disruptions and ensure timely resolution.• Communicated several different ongoing project statuses and updates to ensure alignment.• Conducted regular meetings, documented project requirements, specifications and deliverables and managed project documentation and records, including contracts and agreements.

• UX/UI design: prototypes, mockups, wireframes, information architecture, sitemaps, cases of study• UX research: empathy maps, creation of personas, user stories, user journey maps, problem statements, KPIs, research goals and questions.• Visual communication: directing, scripting, filming and editing videos, trailers and shorts, post-production (Adobe After Effects), corporate manual design, campaign advertising, photography, graphic design.

• Provided professional English to Spanish and Spanish to English remote interpreting services for Affirmative Asylum Seekers.• Provided professional English to Spanish and Spanish to English in-person interpreting services for Affirmative Asylum Seekers.• Facilitated effective and simultaneous communication between individuals and immigration officers, ensuring accurate and culturally appropriate transfer of information in real-time.• Made certified translated documents (for immigration, legal proceedings, banks, academic admissions and employment verification) ensuring them to be of the highest level of representation of the original document.

Barcelona Area, Spain

United States

• Develop Crafted compelling copy for marketing materials, including website content, social media posts, and email campaigns. Conducted research on industry trends and collaborated with marketing and design teams to ensure alignment of copy with visual elements.

Valencia, Carabobo State, Venezuela

• Legal research, document review and drafting, case support, client communication, administrative tasks, court filings and legal proceedings, legal documentation management, legal compliance.• Mentorship from one of the partners in the firm Tomas Izaguirre (former governor of Carabobo).

Valencia, Carabobo State, Venezuela

• Design and create visually stunning graphics, illustrations, layouts and multimedia content for digital and print mediums.• Lead en-to-end design process.• Collaborate with marketing, product and development teams to understand project requirements.• Mentor and provide guidance to junior designers offering constructive feedback.• Stay updated with the latest design trends, tools and techniques and apply them to enhance the overall visual appeal and usability of our products and materials.

Valencia, Carabobo, Venezuela

• Customer-centric mindset: understanding customer needs, preferences and behaviors.• Leadership and team management: leading and managing teams, fostering collaboration and ensuring smooth operations.• Problem solving and decision making: managing inventory, resolving customer issues and optimizing processes.• Communication and interpersonal skills: interacting with customers, employees and stakeholders.• Time management or organization: managing schedules and meeting deadlines.• Data analysis: analyzing sales data, customer feedback and performance metrics to inform business decisions.

Valencia, Carabobo, Venezuela

• Customer service, staff management, sales, cashier, time management.

Google Ux Design Professional Certificate, Ux Design

Bachelor Of Visual Communication, Design And Visual Communications, General

Bachelor Of Laws - Llb

Novela I, Fiction Writing

Novel 1St Draft, Fiction Writing

Fiction Writing I, Fiction Writing

Storytelling: El Arte De Contar Historias, Writing, General

Basic French, French Studies

French A2 Level

Delegate, Summit On Millennium Development Goals

Delegate, Committee On Disarmament And International Security