Rebeca Selbo Email & Phone Number

Atlanta, Georgia, United States

Led the standardization of client communication procedures through the development of Standard Operating Procedures (SOPs) for inquiry responses, ensuring consistency and efficiency in addressing customer needs. Provided comprehensive customer-centric training to team members, and implemented automation tools to streamline route planning, enhance operational efficiency and service delivery.● Designed and implemented customer surveys, resulting in a 75% increase in response rates, enabling the company to gather valuable insights and feedback from customers.● Reduced post-service customer inquiries by 40% by coaching staff to clearly explain invoicing procedures, including unexpected expenses, enhancing satisfaction, and reducing confusion.

Florida, United States

As a bilingual legal interpreter and translator, specializing in immigration cases, I have had the privilege of facilitating effective communication and bridging language and cultural barriers within the legal system. My responsibilities have included interpreting during client interviews, court hearings, asylum interviews and legal consultations. In addition to my interpreting work, I have provided precise and culturally sensitive translations of legal documents, affidavits, and immigration forms. I take pride in my ability to convey complex legal concepts accurately while maintaining sensitivity to the cultural and emotional aspects inherent to immigration cases.

St Petersburg, Florida, United States

Lead comprehensive B2B engagement strategies that strengthen client relationships and enhance the customer journey. Impact successful renewals and high product adoption through seamless cross-functional collaboration between the customer success and product teams. Analyze data to track client success/trends/usage, and feature design and user-centric development. Continuously aid clients in change management, onboarding, training, and managing accounts. Develop strategies to boost feature adoption. Ensure high-quality software delivery via QA testing and creating and implementing troubleshooting procedures. Prepare reports to support C-level decision-making and drive revenue growth.● Successfully managed 25+ clients across 90 locations impacting a key client renewal and facilitating expansion from 4 to 24 locations.● Effectively onboarded and trained more than 380 new users, facilitating the smooth adoption of new features, and enhancing the customer journey.● Contributed to the renewal of 4 client accounts within one year by delivering exceptional service and support.● Collaborated with the Azure DevOps team on 600+ items, encompassing features, bugs, tasks, and use cases, ensuring smooth integration of new features across QA and production environments.

New York, New York, United States

Carragher’s, New York, NY / The Ridley House, Philadelphia, PAOptimized operations and enhanced client satisfaction. Managed daily operations, payroll, and oversight of P&L performance. Maintained a data driven optimized schedule achieving cost savings and staff retention. Elevated online reputation via social media management. Created employee rewards campaign to increase customer reviews. Established SOPs and training programs resulting in enhanced customer service. Trained staff in POS systems and other hospitality platforms.● Increased Carragher’s sales from $3M to $4.9M within 1 year, significantly contributing to team efforts that optimized service and operational strategies.● Boosted merchandise sales by 25%, implementing targeted marketing and promotional tactics.

Caracas, Federal District, Venezuela

During my tenure as a Policy Advisor at the Citizen Security Committee within the Metropolitan City Council of Caracas, Venezuela, I had the privilege of contributing to the advancement of vital initiatives aimed at enhancing safety and reducing criminal activities within the committees' jurisdiction. Working directly under the guidance of Metropolitan Councilman Guillermo Arocha, who presided over the committee, my role was multifaceted. ● Conducted comprehensive research and diligently helped craft and review legislative bills, each designed to strengthen our collective efforts in addressing the complex issue of citizen security.● Actively participated in legislative sessions, where these bills were rigorously discussed and assisted Councilman Arocha when providing insights and recommendations. ● Advised and supervised the press team's work, ensuring effective communication of our initiatives to the public.● Beyond the legislative aspect, I also engaged in valuable social work within the committee's jurisdiction, furthering our commitment to promote community self-empowerment.This multifaceted experience profoundly enriched my understanding of policy development, community engagement, and the critical role of effective communication in driving positive change.

Trujillo State, Venezuela

As a dedicated Political Campaign Manager based in the city of Trujillo, Venezuela, I had the distinct honor of leading the strategic efforts that led councilman Teo Lara to a landmark victory during the pivotal 2014 campaign. Operating within a challenging political landscape, I led a dynamic campaign on behalf of the opposition coalition, tirelessly working to mobilize support and engage the local community.● Developed and implemented a comprehensive campaign strategy, focusing on grassroots mobilization and community engagement.● Organized rallies and coordinated a team of volunteers for effective campaign execution.● Managed door-to-door outreach initiatives to directly engage with constituents and promote Teo Lara’s policy vision.● Effectively leveraged digital platforms, radio, and TV to maximize campaign visibility and support across multiple communication channels.

Trujillo State, Venezuela

In the first years of my legal career, I embarked on a dynamic journey of growth and learning within the legal profession. As I transitioned into a more client-facing role, I became more effective with communication and negotiation, building trust with clients and advocating for their interests. Throughout this period, I had the privilege of working on a diverse range of cases, spanning criminal, civil, and business matters, each presenting unique challenges that further enriched my legal expertise.